Customer Service Advisor

TSB Bank is committed to delivering excellent customer service and operational excellence. They are seeking a Customer Service Advisor to support local businesses by onboarding new customers and providing daily administrative support in their Business Banking Team in Edinburgh.

Responsibilities

• Providing day to day services such as onboarding new to bank business customers
• Supporting customers via telephone lines
• Working administration tasks such as mailboxes and hybrid mailing
• May include Know Your Business support
• Providing excellent service to customers through the onboarding stages of their application
• Supporting relationship management customers in their day to day transactions
• Capable of learning and applying technical knowledge of policies and processes
• Proactively contribute with suggestions to reduce risks within the team and Business Banking
• Carrying out ad-hoc investigations, projects and reviews and complex admin tasks
• Work in a collaborative way with other Teams across TSB
• Delivering TSB purpose through great service and responsible decision making
• Using knowledge to talk to customers about the range of products and services TSB can provide

Skills

• Be capable of learning and applying technical knowledge of policies and processes, to provide the right customer focused outcomes
• Proactively contribute with suggestions to reduce risks within the team and Business Banking by Saying it Straight
• Make our collective strength count by carrying out ad-hoc investigations, projects and reviews and complex admin tasks
• Live and breathe our TSB purpose and behaviours in everything you do
• Work in a collaborative way with other Teams across TSB to provide the best outcome to customers
• Be passionate about delivering TSB purpose through great service and responsible decision making to do what matters for the customer every time
• Look for better in everything we do to help make TSB a great place to bank for customers
• Use your knowledge to talk to customers about the range of products and services TSB can provide to help business customers achieve money confidence

Benefits

• Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,235 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare
• Hybrid working

Company Overview