Customer Support & Data Entry Specialist – Inbound/Outbound Call Handling, Billing & Account Management – $32/hr – Full‑Time – arenaflex

About arenaflex – A Global Leader in News and Business Data

arenaflex is a world‑renowned provider of news, financial information, and data‑driven insights. For more than a century, we have empowered businesses, professionals, and consumers with reliable, high‑quality content delivered across print, digital, mobile, and live‑event platforms. Our portfolio includes industry‑defining publications and data services that set the standard for journalism, market analysis, and risk compliance. At arenaflex, we combine a storied heritage with cutting‑edge technology to create a dynamic environment where talent thrives and innovation flourishes.

Why This Role Matters

As a Customer Support & Data Entry Specialist you will be the frontline liaison between arenaflex and our valued print‑media customers. Your work ensures that subscription orders, billing inquiries, and account setups are processed accurately and efficiently, directly impacting customer satisfaction and revenue flow. This position is ideal for detail‑oriented professionals who enjoy a blend of administrative precision, problem‑solving, and interpersonal communication.

Key Responsibilities

• Manage the full lifecycle of account creation and maintenance for a diverse portfolio of print publications.
• Operate the inbound and outbound customer service channels (phone, email, and ticketing system) to address inquiries related to subscriptions, deliveries, returns, and billing.
• Collaborate with Sales and Production teams to coordinate print‑distribution schedules, routing changes, and special order requests.
• Execute end‑to‑end invoice processing, including data entry, verification, and reconciliation, while adhering to strict deadlines.
• Maintain and update the internal Order Management System (OMS) and related data‑entry tools with a high degree of accuracy.
• Develop a working knowledge of arenaflex’s proprietary Single‑Copy System (SCS) and other enterprise‑wide platforms.
• Provide timely follow‑up on open tickets, ensuring that each customer interaction is documented and resolved to the client’s satisfaction.
• Identify recurring issues or process bottlenecks and recommend improvements to enhance operational efficiency.
• Support the team with ad‑hoc projects, data audits, and reporting as needed.

Essential Qualifications

• Education: Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience: Minimum of 2 years in an office environment with a focus on customer service or data entry.
• Technical Skills: Proficiency in Microsoft Word and Excel; ability to navigate complex spreadsheets and maintain accurate records.
• Communication: Strong written and verbal communication skills; ability to convey information clearly and courteously.
• Attention to Detail: Demonstrated precision in data handling and a track record of meeting tight deadlines.
• Organizational Ability: Capacity to juggle multiple tasks simultaneously while maintaining a high level of productivity.
• Availability: Willingness to work standard business hours (9:00 am – 5:00 pm) and adapt to occasional schedule adjustments.

Preferred Qualifications

• Experience with subscription management or billing platforms.
• Familiarity with print‑media distribution processes.
• Previous exposure to enterprise resource planning (ERP) or customer relationship management (CRM) systems.
• Certification in office administration or a related discipline.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy and patience when handling diverse client concerns.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Team Collaboration: Comfortable working with cross‑functional teams, including Sales, Production, and Finance.
• Data Integrity: Commitment to maintaining clean, accurate, and up‑to‑date records.
• Time Management: Skillful prioritization of tasks to meet daily and weekly targets.
• Adaptability: Flexibility to adjust to evolving processes, technology upgrades, and shifting business needs.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. In this role you will have access to:

• Structured onboarding and continuous training programs focused on data‑entry best practices, customer service excellence, and industry knowledge.
• Mentorship from senior operations leaders who can guide your career trajectory toward supervisory or specialist positions.
• Opportunities to cross‑train in related departments such as Billing, Account Management, and Digital Publishing.
• Tuition reimbursement and support for professional certifications that align with your career goals.
• Regular performance reviews that provide clear pathways for promotion and salary advancement.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $32 per hour, complemented by a comprehensive benefits package that includes:

• Full medical, dental, and vision coverage.
• Paid time off (PTO) and paid holidays.
• Retirement savings plans with company matching contributions.
• Family‑friendly policies such as paid parental leave and flexible scheduling.
• Employee assistance programs, wellness initiatives, and on‑site health resources.
• Travel reimbursement for commuting expenses and a commuter‑benefit program.
• Employee recognition programs, referral bonuses, and opportunities for performance‑based incentives.

Work Environment & Culture at arenaflex

Our offices are designed to foster collaboration, creativity, and well‑being. You will work in a supportive, inclusive environment where diverse perspectives are celebrated. arenaflex promotes:

• Open communication channels that encourage feedback and idea sharing.
• A culture of continuous improvement, where every employee is empowered to suggest process enhancements.
• Regular team‑building events, both virtual and in‑person, to strengthen camaraderie.
• Commitment to diversity, equity, and inclusion, ensuring that all voices are heard and valued.
• State‑of‑the‑art technology tools that streamline daily tasks and reduce manual effort.

Application Process

If you are ready to join a forward‑thinking organization that values precision, customer service, and professional growth, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you are excited about this opportunity at arenaflex.

Take the Next Step

Don’t miss the chance to become part of a legacy brand that is shaping the future of news and data. Apply today and start a rewarding career with arenaflex!

Apply Job!