Senior Azure Cloud Networking Customer Experience Engineer – Enterprise Migration & Platform Advocacy Specialist
About arenaflex
At arenaflex, we believe technology should be a force multiplier for every business on the planet. Our mission is to empower organizations of every size and industry to achieve more through intelligent, secure, and resilient cloud platforms. We are a globally distributed team of engineers, architects, and customer advocates united by a growth mindset, a passion for innovation, and an unwavering commitment to inclusion, integrity, and impact.
The arenaflex Customer Experience team exists to transform cloud customers into long-term champions. We achieve this through deep technical engagement, hands-on engineering collaboration, and a relentless focus on listening to what customers actually need. Every customer interaction is an opportunity to learn, to improve our platform, and to build the kind of trust that turns a transactional relationship into a true partnership.
Our FastTrack for Azure-style program delivers platform solutions and product expertise on a global scale. We work side by side with enterprise customers and strategic partners, providing elite engineering support during complex migrations, helping teams adopt emerging workloads, and unblocking the most challenging escalations. If you are energized by the intersection of customer success, cloud architecture, and product influence, arenaflex is where your next chapter begins.
The Opportunity
We are seeking a thoughtful, analytical, and high-energy Customer Experience Engineer with a deep specialization in cloud networking. In this role, you will work directly with some of the largest enterprise customers in the world, guiding them through sophisticated migration projects, resolving intricate platform challenges, and translating real-world customer insights into actionable product enhancements. You will be the trusted technical advisor who combines deep networking expertise with empathy, communication, and a builder's mindset.
This is not a back-office engineering role. It is a customer-facing, high-visibility position where your technical judgment directly shapes customer outcomes and influences the future direction of the arenaflex platform.
Key Responsibilities
Strategic Customer Partnership
- Partner with program managers, service delivery teams, and customer stakeholders to plan, architect, and deliver complex infrastructure deployments and large-scale migration projects for enterprise accounts.
- Engage directly with customer application, infrastructure, and security teams to define requirements, migration strategy, and operational processes that ensure long-term success.
- Act as a trusted advisor and subject matter expert for cloud networking, helping customers adopt best practices and modernize their network architectures with confidence.
Product Influence and Feedback Loop
- Capture, synthesize, and deliver structured feedback from customers to arenaflex product engineering teams, influencing roadmap decisions and driving measurable product improvements.
- Escalate blocking issues with clear technical context, business impact, and recommended paths forward.
- Partner with domain engineering teams to scope, build, and document repeatable customer solutions, accelerators, and reference architectures.
Technical Leadership and Knowledge Sharing
- Maintain cutting-edge expertise in cloud networking innovations, emerging workloads, and platform capabilities through continuous learning and experimentation.
- Conduct internal experiments and proof-of-concept work that inform product improvement and customer guidance.
- Act as a subject matter trainer for other specialists, delivering enablement sessions, technical workshops, and structured learning content.
- Share knowledge broadly through solution documents, technical community engagement, self-help automation, and formal training programs.
Cross-Team Collaboration and Escalation Ownership
- Collaborate daily with fellow engineers to build technical action plans, troubleshoot complex issues, and take ownership of situations requiring senior escalation.
- Serve as a cloud networking resource for both customers and internal engineering teams, providing guidance, mentorship, and architectural review.
- Embody and champion arenaflex's culture and values in every customer interaction and internal collaboration.
Qualifications
Required Qualifications
- Bachelor's Degree in Engineering, Computer Science, or a related technical field, plus two or more years of professional experience in the software or cloud industry.
- Equivalent practical experience will also be considered in lieu of a formal degree.
- Hands-on experience with cloud infrastructure deployment and development tooling, including PowerShell, Azure Resource Manager, Terraform, and Azure CLI.
- Solid working experience in cloud networking, along with expertise in one or more core IaaS services such as Linux on cloud, Windows Server on cloud, VMware-based services, or data center migration and disaster recovery.
- Working knowledge of security models that combine cloud-native services with virtual appliances, and the ability to translate these concepts clearly to customer teams.
Preferred Qualifications
- Five or more years of experience working directly with enterprise customers on cloud-specific solutions, application development, and deployment projects.
- Strong communication skills with the ability to engage confidently with executive stakeholders, demonstrate a clear understanding of the customer onboarding journey, and articulate a compelling vision for the future of cloud support.
- Deep familiarity with advanced networking architectures such as Hub and Spoke topologies, ExpressRoute, and Virtual WAN.
- Experience with third-party networking vendors and ecosystems is a strong plus.
- Working knowledge of networking protocols such as BGP.
- Prior on-premises networking and infrastructure experience is highly valued.
- Proficient customer service skills, excellent oral and written communication, and a proven ability to navigate difficult, sensitive, and politically charged customer situations while leading projects and motivating cross-functional teams.
Skills and Competencies for Success
- Customer Obsession: A genuine passion for understanding customer needs, advocating on their behalf, and delivering outcomes that exceed expectations.
- Technical Depth: Deep expertise in cloud networking, infrastructure-as-code, and modern deployment patterns, combined with the curiosity to keep learning.
- AI and Innovation Mindset: An openness to exploring how artificial intelligence and automation can transform customer experiences and platform reliability.
- Collaboration: The ability to thrive in an inclusive, globally distributed team and build trust across cultures, time zones, and disciplines.
- Communication: The ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences.
- Ownership: A bias toward action, accountability, and seeing complex problems through to resolution.
- Growth Mindset: A commitment to continuous learning, experimentation, and helping others develop.
Career Growth and Learning Benefits
At arenaflex, your growth is our growth. We invest heavily in the development of every engineer through:
- Access to internal training programs, certifications, and conference sponsorships.
- Mentorship from senior architects and engineering leaders across the globe.
- Rotational opportunities into product engineering, architecture, and customer strategy roles.
- A culture that celebrates curiosity, encourages experimentation, and rewards knowledge sharing.
- A clear career ladder with structured promotion criteria and regular performance feedback.
Work Environment and Culture
arenaflex is built on the belief that diverse teams build better products. We are committed to cultivating an inclusive work environment where every employee can thrive, contribute fully, and positively impact our culture every single day. Our values of respect, integrity, and accountability are not just words on a wall; they are the principles that guide how we hire, how we collaborate, and how we serve our customers.
You will join a globally distributed team that values flexibility, asynchronous collaboration, and the autonomy to do your best work. Whether you are working from a home office, a co-working space, or one of our regional hubs, you will be empowered with the tools, trust, and support you need to succeed.
Compensation, Perks, and Benefits
We offer a competitive compensation package designed to attract and retain top engineering talent. While specific benefits vary by location, arenaflex employees typically enjoy:
- A base salary aligned with market benchmarks and adjusted for cost of living in major metropolitan areas.
- Performance-based bonuses and equity opportunities where applicable.
- Comprehensive medical, dental, and vision coverage.
- Generous paid time off, parental leave, and family support programs.
- Retirement savings plans with company matching.
- Annual learning stipends and professional development budgets.
- Wellness programs, mental health support, and employee resource groups.
For this role, the typical base pay range is commensurate with senior individual contributor engineering positions, with location-specific adjustments for major metropolitan markets.
Why This Role, Why arenaflex
Cloud adoption is one of the most consequential transformations of our generation, and the engineers who guide enterprises through it shape not just platforms, but industries. At arenaflex, you will sit at that intersection every single day. You will work on the hardest problems, with the most demanding customers, alongside some of the brightest engineers in the industry.
If you are a customer-obsessed, AI-curious, analytically rigorous problem solver who thrives in an inclusive, collaborative global team, we would love to hear from you.
Bring your growth mindset. Bring your technical depth. Bring your empathy for customers. arenaflex will provide the platform, the people, and the purpose.