Senior Partner Product Director – Conversational AI & Digital Experience (Remote/Virtual) – arenaflex

About arenaflex – Pioneering the Future of Digital Finance

At arenaflex, we are redefining how millions of cardmembers interact with their financial world. Our Talk Abilities group leverages cutting‑edge artificial intelligence to craft hyper‑personalized, real‑time experiences that delight users and drive business growth. From sophisticated chatbot platforms to next‑generation conversational AI, arenaflex is at the forefront of digital transformation in the financial services industry.

Why This Role Matters

We are seeking a visionary Partner Product Director to lead the strategy, design, and delivery of innovative conversational AI capabilities. In this role, you will partner closely with product managers, data scientists, engineers, and business stakeholders to shape the future of our digital interactions. Your work will directly influence how cardmembers receive support, discover products, and engage with arenaflex across every touchpoint.

Key Responsibilities

• Strategic Leadership: Own the end‑to‑end product roadmap for conversational AI, aligning business objectives with technology opportunities.
• Opportunity Identification: Lead the discovery and prioritization of product opportunities that enhance the cardmember experience, using data‑driven insights.
• Cross‑Functional Collaboration: Partner with engineers, data scientists, UX designers, and business analysts to translate requirements into scalable solutions.
• Customer Journey Definition: Work with the core product team to craft detailed user stories, define acceptance criteria, and ensure seamless integration across value streams.
• Testing & Optimization: Drive user testing, post‑launch monitoring, and continuous improvement cycles to refine AI performance and user satisfaction.
• Metrics & Reporting: Develop and track key performance indicators that demonstrate product health, informing data‑backed recommendations for future enhancements.
• Product Documentation: Maintain comprehensive product documentation, including feature specifications, release notes, and training materials.
• Thought Leadership: Stay ahead of emerging AI trends, industry best practices, and regulatory considerations to keep arenaflex’s solutions competitive.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field (or equivalent practical experience).
• 5+ years of product management experience, preferably within AI‑driven digital platforms or financial services.
• Demonstrated ability to translate complex technical concepts into clear, compelling business value.
• Strong analytical mindset with a passion for data‑driven decision making.
• Excellent written and verbal communication skills; ability to influence senior stakeholders.
• Proven track record of leading cross‑functional teams to deliver high‑impact products on time and within scope.

Preferred Qualifications

• Advanced degree (MBA, MS, or PhD) in a relevant discipline.
• Hands‑on experience with conversational AI platforms, natural language processing, or chatbot development.
• Familiarity with agile methodologies and product discovery frameworks.
• Experience working in a regulated financial environment and understanding of compliance requirements.
• Prior experience in a remote or hybrid work setting, demonstrating self‑discipline and effective virtual collaboration.

Core Skills & Competencies

• Strategic Vision: Ability to see the big picture while managing detailed execution.
• Customer‑Centric Mindset: Deep empathy for cardmembers and a relentless focus on improving their experience.
• Technical Fluency: Comfort discussing AI models, APIs, and data pipelines with engineering teams.
• Leadership & Influence: Inspire and guide multidisciplinary teams without direct authority.
• Problem‑Solving: Tackle ambiguous challenges with curiosity, creativity, and a data‑first approach.
• Adaptability: Thrive in a fast‑moving environment where priorities can shift quickly.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. In this role, you will have access to:

• Mentorship from senior leaders in AI, product strategy, and financial services.
• Sponsored certifications in AI, product management, and agile practices.
• Opportunities to present at industry conferences and internal innovation forums.
• A clear promotion pathway toward senior director and executive leadership positions.
• Cross‑functional rotations that broaden your expertise across engineering, data science, and customer experience.

Work Environment & Culture at arenaflex

Our culture blends the energy of a high‑growth tech company with the stability of a global financial institution. Key aspects include:

• Flexibility: Choose a fully remote, hybrid, or office‑based work model that fits your lifestyle.
• Inclusive Community: arenaflex is committed to diversity, equity, and inclusion; we celebrate varied perspectives and backgrounds.
• Collaborative Spirit: Regular virtual coffee chats, cross‑team hackathons, and open‑door leadership sessions keep ideas flowing.
• Well‑Being Focus: Comprehensive health, dental, vision, and disability plans, plus mental‑health resources.
• Purpose‑Driven Mission: Every product you help build directly improves the financial lives of millions worldwide.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base hourly rate ranging from $20–$30, commensurate with experience and expertise.
• Performance‑based bonuses and incentive programs.
• 6% company match on retirement savings plans.
• Free financial education and wealth‑building resources.
• Extensive health, dental, vision, and life insurance coverage.
• Flexible work schedules and generous paid time off, including 20 weeks of parental leave for all parents.
• Access to global on‑site health centers and wellness programs.
• Confidential counseling services through our Employee Assistance Program.
• Continuous learning stipends for courses, conferences, and certifications.

Our Commitment to Equality

arenaflex is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other characteristic protected by law.

How to Apply

If you are ready to shape the future of conversational AI and make a tangible impact on millions of cardmembers, we want to hear from you. Click the link below to submit your application and join a team that values curiosity, collaboration, and bold innovation.

Apply Now – Join arenaflex

Take the Next Step

At arenaflex, your ideas become reality, your growth is limitless, and your work matters. Join us and help build the next generation of digital experiences that empower people to manage their finances with confidence and ease.