Branch Customer Service & Sales Representative – Member Relations, Travel & Insurance Sales – Greensboro, NC

Why arenaflex? – Your Next Great Career Move

Welcome to arenaflex, a century‑old leader in membership, travel, insurance, and financial services. With more than 14 million members across 14 states and two U.S. territories, arenaflex is the second‑largest club of its kind in North America. Our legacy is built on reliable roadside assistance, innovative travel solutions, and trusted insurance products—all delivered by a passionate, people‑first workforce.

At arenaflex, we believe that great careers are forged by great experiences. Whether you’re greeting a member at the front desk, helping a family plan a vacation, or guiding a driver through an insurance claim, you’ll be part of a mission that makes everyday journeys safer and more enjoyable. Join a culture that celebrates diversity, encourages continuous learning, and rewards performance with competitive pay, robust benefits, and clear pathways for advancement.

Position Overview – Branch Customer Service & Sales Representative

As a Branch Customer Service & Sales Representative at arenaflex’s Greensboro, NC location, you will be the welcoming face of our branch. You’ll blend exceptional customer service with proactive sales, helping members discover the full suite of arenaflex products—from membership plans and travel packages to insurance and select banking services. This role is a launchpad for a long‑term career within arenaflex, offering opportunities to move into specialized sales, call‑center leadership, claims, underwriting, or other corporate functions.

Key Responsibilities

• Member Interaction: Greet members in person, answer questions, and provide personalized recommendations that align with their needs.
• Product Promotion & Sales: Actively market arenaflex membership, travel (car rentals, hotels, tour packages), insurance, and limited banking products, meeting or exceeding monthly sales targets.
• Lead Generation & Follow‑Up: Identify prospective members, update existing members on special offers, and conduct outbound calls to promote travel and insurance solutions.
• Cashiering & Transaction Management: Process payments for insurance policies, travel tickets, and other products; balance cash drawers; handle remittance and deposit transfers accurately.
• Complaint Resolution: Listen to member concerns, resolve issues promptly, and involve management when necessary to ensure satisfaction.
• Administrative Support: Assist travel and insurance sales staff during peak periods, maintain organized workstations, and keep branch documentation up to date.
• Team Collaboration: Work closely with fellow representatives, branch managers, and support staff to achieve collective goals and maintain a vibrant office environment.
• Community Engagement: Participate in branch events, community outreach, and promotional activities that enhance arenaflex’s brand presence.
• Continuous Learning: Stay informed about new arenaflex products, industry trends, and regulatory changes to provide accurate information to members.
• Other Duties: Perform additional tasks as assigned, ensuring flexibility and adaptability in a fast‑paced setting.

Essential Qualifications

• High school diploma or equivalent (GED accepted).
• Demonstrated experience in a customer‑focused environment, preferably in retail, hospitality, or financial services.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic point‑of‑sale systems.
• Strong mathematical aptitude for accurate cash handling and transaction processing.
• Excellent verbal and written communication skills, with the ability to convey complex product details in simple terms.
• Ability to multitask, prioritize, and meet service level agreements in a high‑volume setting.
• Flexibility to work irregular hours, including weekends, holidays, and occasional community events.

Preferred Qualifications & Additional Assets

• Previous experience selling insurance, travel, or membership products.
• Familiarity with CRM or member management software.
• Certification in customer service excellence or sales methodology (e.g., Certified Customer Service Professional, Certified Sales Professional).
• Bilingual or multilingual abilities to serve a diverse member base.
• Demonstrated track record of meeting or exceeding sales quotas.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and delivering memorable experiences.
• Sales Acumen: Ability to identify needs, present solutions, and close deals with confidence.
• Problem‑Solving: Proactive approach to resolving member issues and finding win‑win outcomes.
• Team Orientation: Collaborative spirit that contributes to a supportive branch culture.
• Adaptability: Comfort with change, new product launches, and evolving technology.
• Attention to Detail: Accuracy in cash handling, data entry, and documentation.
• Professional Demeanor: Polished appearance and courteous interaction, both in person and over the phone.

Career Growth & Development Opportunities

arenaflex invests heavily in employee development. As a Branch Customer Service & Sales Representative, you will have access to:

• Structured Career Paths: Clear ladders to roles such as Field Insurance Sales Agent, Travel Agent, Branch Manager, Call‑Center Supervisor, Claims Adjuster, or Underwriting Specialist.
• Tuition Assistance & Certification Reimbursement: Financial support for continuing education, professional certifications, and industry‑specific training.
• Mentorship Programs: Pairing with seasoned arenaflex leaders who provide guidance, feedback, and networking opportunities.
• Leadership Development: Access to workshops on coaching, performance management, and strategic planning for those aspiring to supervisory positions.
• Cross‑Functional Exposure: Opportunities to rotate through other departments (e.g., automotive services, claims, underwriting) to broaden skill sets.

Work Environment & Culture at arenaflex

Our Greensboro branch operates from a modern, customer‑focused office where teamwork, respect, and inclusion are core values. You’ll experience:

• A vibrant, collaborative atmosphere where ideas are welcomed and contributions recognized.
• Regular team‑building events, community service days, and recognition programs that celebrate achievements.
• Commitment to diversity, equity, and inclusion—arenaflex believes that a variety of perspectives fuels innovation and better service.
• Safe, ergonomically designed workstations and a supportive management team that prioritizes employee well‑being.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $13.67 to $21.26, complemented by performance‑based incentives and an annual bonus potential. Our comprehensive benefits package includes:

• Medical, dental, and vision coverage with multiple plan options.
• 401(k) retirement plan with company match.
• Paid parental leave, adoption assistance, and generous paid time off (PTO) including company holidays, CEO days, and floating holidays.
• Annual paid volunteer day to give back to the community.
• Tuition assistance, professional certification reimbursement, and ongoing training programs.
• arenaflex membership for you and eligible family members, providing roadside assistance, travel discounts, and more.
• Employee discounts, perks, and rewards across a wide range of partner brands.

Application Process & Next Steps

If you are enthusiastic about delivering exceptional service, enjoy a dynamic sales environment, and want to grow within a respected, forward‑thinking organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the arenaflex team.

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for qualified applicants with disabilities.

Take the first step toward a rewarding career with arenaflex—where your passion for people meets endless possibilities.

Apply Job!