HR/Operations

Offshore HR/Operations Manager Location: Remote Job Type: Full-Time At RSMC Services, we specialize in connecting dental professionals with practices across the United States. As a trusted partner in dental staffing and recruiting, we pride ourselves on delivering customized solutions that meet the unique needs of both our clients and candidates. With our expertise in domestic and international recruitment, we are expanding our efforts to recruit top talent from Mexico and Canada to help dental practices thrive. Position Overview RSMC Services is seeking an experienced Offshore HR/Operations Manager to oversee remote HR functions and operational processes supporting a US-based dental staffing company. This role is responsible for managing offshore HR policies, ensuring compliance with U.S. employment standards, optimizing workforce operations, and enhancing employee engagement. The ideal candidate has strong expertise in HR management, workforce planning, and operational efficiency, with a deep understanding of recruitment support, performance management, and process automation. This position requires excellent leadership, communication, and problem-solving skills to drive productivity and seamless collaboration between offshore and onshore teams. Key Responsibilities: Oversee offshore HR and operations, ensuring smooth day-to-day processes. Manage employee lifecycle, including hiring, onboarding, performance management, and offboarding. Ensure compliance with international labor laws and company policies. Develop and implement HR policies and procedures tailored for offshore teams. Collaborate with recruitment teams to ensure seamless hiring and workforce planning. Monitor operational workflows and identify areas for process improvement. Handle employee relations, conflict resolution, and engagement initiatives. Maintain accurate HR records and generate reports for leadership. Support business continuity by ensuring operational efficiency and workforce stability. Key Performance Indicators (KPIs) for Onshore Recruiter Manager 1. Recruitment & Staffing Support Efficiency Ensure 100% compliance with U.S. and state employment laws in candidate screening, onboarding, and documentation. Maintain a standard offer-to-acceptance ratio for offshore-supported hires. 2. Employee Engagement & Retention (Offshore Team) Maintain an offshore employee retention rate of 90%+ by implementing engagement, training, and development programs. Conduct quarterly employee engagement surveys. Reduce offshore team turnover through proactive employee support and development initiatives. 3. HR Compliance & Policy Management Ensure 100% adherence to company policies and procedures, aligning with US and state labor regulations and offshore employment laws. Conduct compliance audits per year, ensuring accurate record-keeping and process adherence. Maintain 100% accuracy in payroll processing, benefits administration, and contract renewals for offshore staff. 4. Operational Efficiency & Productivity Maintain operational efficiency, ensuring smooth workflow coordination between offshore and onshore teams. Reduce response time for internal requests for HR, IT, and operational support issues. Optimize offshore processes to reduce operational costs without affecting quality. 5. Training & Performance Management Conduct training sessions on U.S. labor laws, recruitment best practices, and operational efficiency. Maintain mandatory HR training programs. Implement a performance review system with quarterly evaluations, ensuring 100% participation from offshore employees. 6. Technology & Process Improvement Identify and implement process automation tools to enhance HR and operational efficiency. Ensure zero major system downtime affecting offshore recruitment and HR operations. Improve data accuracy in HR systems by minimizing errors in employee records, contracts, and compliance reports. 7. Communication & Coordination with Onshore Team Ensure weekly check-ins with the onshore leadership team for alignment on staffing and operational priorities. Achieve an onshore team satisfaction based on responsiveness and support. Reduce escalation requests through proactive issue resolution and HR intervention.

Qualifications

• Experience: 5+ years of HR and operations experience, preferably in the recruitment, healthcare, or staffing industry.
• HR Expertise: Strong knowledge of HR best practices, employee relations, performance management, and talent development.
• Compliance & Policy Management: Familiarity with U.S. labor laws, state employment regulations, and offshore workforce compliance standards.
• Operations & Process Optimization: Proven ability to streamline HR and operational workflows for efficiency and cost reduction.
• Payroll & Benefits Administration: Experience in managing payroll processes, benefits administration, and contract renewals for offshore teams.
• Team Leadership: Ability to train, mentor, and oversee HR and operations staff in a remote setting.
• Technology Proficiency: Experience with HR management systems (HRIS), Applicant Tracking Systems (ATS), and productivity tools.
• Communication & Collaboration: Excellent English communication skills, with the ability to coordinate effectively with onshore leadership and employees.
• Employee Engagement & Retention: Strong track record in developing engagement programs, reducing turnover, and fostering a positive remote work culture.
• Problem-Solving & Decision-Making: Ability to analyze HR and operational challenges and implement strategic solutions for continuous improvement.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for career growth within a leading dental staffing and recruiting firm.
• Supportive and collaborative team environment.
• Comprehensive benefits package, including professional development resources.

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