Part-Time Remote Customer Support & Service Technician – Beverage Equipment Maintenance – $27/hr – Tampa, FL

About arenaflex – Pioneering Refreshment Solutions

arenaflex is a global leader in beverage production, distribution, and innovative service solutions. With a legacy of delivering refreshing experiences to millions of consumers worldwide, arenaflex combines cutting‑edge technology, sustainability initiatives, and a people‑first culture to stay at the forefront of the industry. Our commitment to excellence extends beyond the product line; we empower our teams to create memorable moments for customers, partners, and communities alike. As part of arenaflex’s expanding service network, you will join a dynamic group of professionals who are passionate about maintaining the highest standards of equipment performance, safety, and customer satisfaction.

Why This Role Matters

In today’s fast‑paced market, the reliability of beverage dispensing equipment directly influences brand perception and consumer loyalty. As a Part‑Time Remote Customer Support & Service Technician for arenaflex, you will be the frontline guardian of our cold‑chain infrastructure, ensuring that every fountain, cooler, and vending unit operates flawlessly. Your expertise will keep the “refreshment experience” seamless, from the moment a customer orders a cold drink to the final sip. This role blends hands‑on mechanical work with exceptional customer service, offering a unique opportunity to develop technical skills while building lasting relationships with clients across the Tampa region and beyond.

Key Responsibilities

• Perform routine mechanical services and light refurbishments on beverage dispensing equipment in accordance with arenaflex’s operational standards.
• Diagnose, troubleshoot, and resolve issues with soft‑drink fountain machines, refrigeration units, and related hardware.
• Conduct preventive maintenance, including cleaning, calibration, and component replacement, to maximize equipment uptime.
• Maintain accurate service logs, documenting diagnostics, parts used, and corrective actions taken for each service call.
• Collaborate with arenaflex’s remote support team to coordinate service schedules, share technical insights, and ensure consistent service quality.
• Provide courteous, solution‑focused customer interactions, addressing client inquiries, explaining service procedures, and delivering follow‑up support as needed.
• Transport tools, parts, and equipment safely to service locations, adhering to all safety protocols and local regulations.
• Assist in the installation of new beverage stations, ensuring proper setup, testing, and client training on equipment operation.
• Stay current with arenaflex product updates, industry best practices, and emerging technologies to continuously improve service delivery.
• Demonstrate flexibility by working occasional weekends, holidays, or emergency calls to meet client needs and service level agreements.

Essential Qualifications

• High school diploma or equivalent; a Bachelor’s degree in a related field (e.g., Mechanical Engineering, Business Administration) is a plus.
• Valid driver’s license with a clean driving record, enabling independent travel to client sites within the Tampa area.
• Demonstrated mechanical aptitude and a genuine interest in repairing and maintaining beverage equipment.
• Physical ability to lift and maneuver equipment weighing up to 50 pounds, and to work in confined spaces when necessary.
• Excellent communication skills, both verbal and written, to convey technical information clearly to non‑technical customers.
• Strong problem‑solving mindset with the capacity to diagnose issues quickly and implement effective solutions.
• Reliability and a collaborative attitude, contributing positively to arenaflex’s team‑oriented culture.

Preferred Qualifications & Additional Skills

• Prior experience servicing beverage dispensing or refrigeration equipment, preferably in a commercial or hospitality setting.
• Certification in HVAC, refrigeration, or related trades (e.g., EPA certification) is highly desirable.
• Familiarity with basic electrical troubleshooting, including reading schematics and using multimeters.
• Proficiency with mobile service management tools and the ability to input data accurately in real time.
• Customer‑service experience in a remote or field‑service environment, demonstrating empathy and professionalism.
• Ability to work independently, manage time effectively, and prioritize service calls based on urgency.

Core Competencies for Success

• Technical Proficiency: Hands‑on skill set for mechanical repairs, preventive maintenance, and equipment calibration.
• Customer Focus: Commitment to delivering a positive client experience, listening actively, and responding promptly.
• Adaptability: Flexibility to adjust schedules, handle unexpected service demands, and work in varied environments.
• Safety Awareness: Strict adherence to safety guidelines, proper use of personal protective equipment, and safe handling of tools.
• Team Collaboration: Ability to coordinate with remote support staff, share knowledge, and contribute to continuous improvement initiatives.
• Organizational Skills: Accurate documentation, inventory management of parts, and efficient route planning for service calls.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Service Technician, you will have access to a comprehensive training curriculum that includes:

• On‑the‑job mentorship from senior technicians and engineering specialists.
• Online modules covering advanced refrigeration technology, energy‑efficiency practices, and emerging beverage dispensing innovations.
• Opportunities to earn industry‑recognized certifications, such as Certified Service Technician (CST) or Refrigeration Service Engineer (RSE).
• Pathways to transition into full‑time roles, supervisory positions, or specialized technical tracks within arenaflex’s expansive service organization.
• Cross‑functional exposure to sales, product development, and supply chain teams, broadening your business acumen.

Compensation, Perks & Benefits

While the hourly rate for this part‑time position is $27 per hour, arenaflex offers a competitive total rewards package that includes:

• Flexible remote work arrangements, allowing you to balance service calls with personal commitments.
• Paid time off and holiday pay proportional to hours worked.
• Access to a health and wellness program, including medical, dental, and vision coverage for eligible employees.
• Retirement savings options with employer contributions.
• Employee discount programs on arenaflex products and partner brands.
• Continuous learning stipend for certifications, tools, or educational resources.
• Recognition programs that celebrate outstanding service performance and customer satisfaction scores.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and forward‑thinking workplace. Our service teams operate with a high degree of autonomy, supported by a robust network of technical experts and a culture that values safety, integrity, and innovation. Whether you are on the road servicing a client’s venue or connecting remotely with the support hub, you will experience:

• A respectful, diverse environment where every voice is heard and ideas are encouraged.
• Clear communication channels that keep you informed about company initiatives, safety updates, and performance metrics.
• Regular virtual team gatherings, training sessions, and social events that build camaraderie across locations.
• Commitment to sustainability, with initiatives that reduce energy consumption and promote environmentally responsible practices in equipment servicing.

How to Apply

If you are ready to combine your mechanical talent with a passion for delivering exceptional customer experiences, arenaflex wants to hear from you. Click the link below to submit your application, attach your resume, and tell us why you would be a perfect fit for this role.

Apply Now – Join arenaflex’s Service Team!

Take the Next Step with arenaflex

At arenaflex, every service call is an opportunity to reinforce our brand promise of refreshment, reliability, and delight. By joining our part‑time remote support team, you will play a vital role in keeping our customers cool, satisfied, and eager for more. Don’t miss the chance to grow your technical expertise, enjoy flexible work arrangements, and become part of a global organization that values your contributions. Apply today and start a rewarding career with arenaflex!