Part-Time Remote Customer Support Technician – arenaflex Beverage Equipment Service & Maintenance – $27/hr

About arenaflex

arenaflex is a global leader in beverage solutions, delivering refreshing experiences to millions of consumers every day. With a heritage that blends innovation, sustainability, and a deep commitment to quality, arenaflex has built a reputation for excellence in the production, distribution, and service of premium soft‑drink products. Our portfolio spans iconic brands, cutting‑edge dispensing technology, and a robust network of partners who rely on our expertise to keep their operations running smoothly. As the industry continues to evolve toward smarter, more energy‑efficient equipment, arenaflex is at the forefront, investing in advanced refrigeration systems, IoT‑enabled monitoring, and environmentally responsible practices.

Why This Role Matters

In today’s fast‑paced retail and hospitality environments, a single malfunctioning beverage dispenser can disrupt service, affect customer satisfaction, and impact revenue. Our Part‑Time Remote Customer Support Technicians are the unsung heroes who ensure that every arena, restaurant, and convenience store equipped with arenaflex machines delivers a perfectly chilled product, every time. By providing timely, expert service and proactive maintenance, you will directly contribute to the reliability of our brand, the happiness of our end‑users, and the operational efficiency of our partners across the Tampa region and beyond.

Key Responsibilities

• Perform mechanical services and light repairs on soft‑drink dispensing equipment in accordance with arenaflex standards and safety protocols.
• Diagnose and troubleshoot issues with beverage wellspring machines, including electrical, hydraulic, and refrigeration components.
• Maintain optimal performance of all refrigeration units by conducting routine inspections, cleaning, and preventive maintenance tasks.
• Execute preventive maintenance schedules, including calibration, software updates, and component replacements to minimize downtime.
• Document service activities accurately in arenaflex’s digital work order system, ensuring traceability and compliance with regulatory requirements.
• Collaborate with clients to understand their needs, provide clear explanations of repairs, and deliver exceptional customer service experiences.
• Transport equipment safely to and from service locations, adhering to all safety guidelines and lifting protocols (up to 50 lb).
• Remain flexible by being available on weekends and holidays as required to meet service level agreements and urgent repair calls.
• Continuously improve technical knowledge through arenaflex‑provided training, staying current with emerging technologies and industry best practices.

Essential Qualifications

• High school diploma or equivalent (secondary school certification) – a solid foundation for technical learning.
• Valid driver’s license with a clean driving record, enabling you to travel to client sites across the Tampa area.
• Demonstrated mechanical aptitude and a genuine interest in repairing and maintaining beverage dispensing equipment.
• Physical ability to lift and maneuver equipment weighing up to 50 pounds safely.
• Excellent communication skills, both verbal and written, to interact professionally with clients and internal teams.
• Reliability and a strong work ethic, with a willingness to work an 8‑hour shift on a part‑time basis, including weekends when needed.

Preferred Qualifications & Skills

• Associate’s degree or technical certification in mechanical engineering, refrigeration technology, or a related field.
• Prior experience servicing beverage dispensing or refrigeration equipment, preferably in a commercial or hospitality setting.
• Familiarity with basic electrical diagnostics, PLC programming, and IoT‑enabled monitoring tools.
• Customer‑service orientation with a proven track record of resolving issues quickly and courteously.
• Ability to read and interpret technical manuals, schematics, and service documentation.
• Proficiency with mobile devices and arenaflex’s service management software for real‑time reporting.
• Commitment to safety standards, including OSHA regulations and arenaflex’s internal safety protocols.

Career Development & Learning Opportunities

arenaflex invests heavily in the professional growth of its employees. As a Remote Customer Support Technician, you will have access to a comprehensive learning platform that includes:

• Structured onboarding programs that cover arenaflex product lines, safety procedures, and service best practices.
• Ongoing technical workshops on advanced refrigeration, energy‑efficiency upgrades, and emerging IoT technologies.
• Mentorship from senior field engineers who can guide you through complex troubleshooting scenarios.
• Opportunities to earn industry‑recognized certifications such as NATE (North American Technician Excellence) or HVACR certifications.
• Clear career pathways that can lead to full‑time field service roles, supervisory positions, or specialized technical specialist tracks within arenaflex.

Work Environment & Culture at arenaflex

At arenaflex, we foster a collaborative, inclusive, and forward‑thinking culture. Even though this role is remote, you will be part of a supportive network of technicians, engineers, and customer‑service professionals who share a common mission: delivering flawless beverage experiences. Our core values include:

• Integrity: We act with honesty and transparency in every client interaction.
• Innovation: We continuously seek smarter solutions to improve equipment performance and sustainability.
• Teamwork: We celebrate collective success and encourage knowledge sharing across all levels.
• Customer Focus: We place the needs of our clients at the heart of every decision.
• Safety: We prioritize the well‑being of our employees, clients, and the communities we serve.

Our remote technicians enjoy flexible scheduling, a company‑provided mobile toolkit, and a modest stipend for travel expenses. The role offers a balanced blend of independent work and team collaboration through regular virtual check‑ins, training webinars, and an open‑door policy with management.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly rate of $27 per hour, reflecting the specialized skill set required for this position. In addition to base pay, you will receive:

• Paid time off and holiday pay, including weekend premiums for Saturday and Sunday shifts.
• Health, dental, and vision insurance options for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• Employee assistance program (EAP) providing counseling, financial advice, and wellness resources.
• Discounts on arenaflex products and partner services, allowing you to enjoy the beverages you help keep cold.
• Continuous learning budget to support certifications, courses, and professional development.
• Recognition programs that celebrate outstanding service, safety achievements, and innovative ideas.

How to Apply

If you are passionate about mechanical service, enjoy solving problems on the go, and want to be part of a dynamic, globally recognized brand, we want to hear from you. To submit your application, click the link below and complete the short registration form. Our recruiting team will review your qualifications and reach out to schedule an interview.

Apply Now – Join arenaflex’s Remote Support Team!

Take the Next Step

Joining arenaflex means becoming part of a legacy of refreshment, innovation, and excellence. Your expertise will directly impact the reliability of our beverage dispensing solutions, ensuring that customers everywhere enjoy a perfectly chilled drink, every time. Don’t miss the chance to grow your career with a company that values your skills, invests in your development, and rewards your dedication. Apply today and start your journey with arenaflex!