Manager , Business Applications
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Manager , Business Applications : Our mission is simple: End Cyber Risk. We’re looking for A Manager to be part of making this happen. Position Overview & Objective The Manager, Business Applications is responsible for leading, developing, and scaling a remote, cross-functional team of Business Application Administrators and Developers supporting Salesforce, NetSuite, Business Intelligence platforms, and application integrations. This role focuses on people leadership, Agile delivery, and operational excellence, ensuring the team consistently delivers high-quality, secure, and scalable business solutions while growing individual capability and career progression. Primary Responsibilities People Leadership & Team Development
- Lead, coach, and develop a remote team of system administrators and developers across business applications and BI platforms.
- Establish clear role expectations, performance goals, and career development plans for all team members.
- Conduct regular 1:1s, performance reviews, and ongoing feedback.
- Foster a collaborative, inclusive, and high-performing remote team culture.
Delivery & Agile Execution
- Manage team delivery using Agile methodologies with two-week sprint cycles.
- Partner with Product Owners to ensure backlog readiness and effective sprint planning.
- Ensure execution of sprint ceremonies including planning, stand-ups, reviews, and retrospectives.
- Balance operational support, enhancement work, and technical debt within sprint commitments.
Technical Oversight & Standards
- Provide leadership oversight for Salesforce, NetSuite, BI platforms, and application integrations.
- Ensure adherence to SDLC, engineering standards, security requirements, and testing practices.
- Collaborate with architecture, security, and peer application teams to ensure alignment.
Metrics & Continuous Improvement
- Define and monitor delivery and operational metrics such as velocity, sprint predictability, and defect trends.
- Use metrics to drive continuous improvement and inform leadership decisions.
- Identify tools and processes to improve delivery efficiency and team effectiveness.
Stakeholder Collaboration
- Act as an escalation point for delivery and operational issues.
- Partner with US based application leaders to align priorities.
- Communicate status, risks, and dependencies clearly to leadership.
Key Skills & Experience
- Working knowledge of Salesforce, NetSuite, BI platforms, and data integrations.
- Proven experience managing Agile teams in sprint-based delivery models.
- Strong SDLC and release management experience.
- Demonstrated ability to manage and motivate remote teams.
- Excellent analytical, organizational, and communication skills.
Minimum Qualifications
- 5+ years of experience in Business Applications or related technology domains.
- Previous people management experience, including performance management.
- Hands-on Agile delivery experience.
- Bachelor’s degree or equivalent practical experience.
Preferred Qualifications
- Experience managing globally distributed teams.
- Experience supporting both operational systems and BI/data platforms.
- Familiarity with KPI-driven or metrics-based management.
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