Remote Member Services Representative – Payments & Digital Strategy – arenaflex Credit Union (Remote – Texas, USA)

About arenaflex

At arenaflex, we’re more than a credit union – we’re a global community of travelers, innovators, and service‑focused professionals. Our members rely on us for seamless financial experiences, from everyday deposits to complex wire transfers, and we empower them to explore the world with confidence. As a remote‑first organization, arenaflex blends cutting‑edge technology with a supportive, inclusive culture that encourages personal growth, work‑life balance, and continuous learning. Join us and become part of a forward‑thinking team that values flexibility, integrity, and exceptional member service.

Why This Role Is a Perfect Fit for You

Our Payments and Digital Strategy team is the engine that drives the financial heartbeat of the arenaflex Credit Union. As a Member Services Representative, you will be at the front line of this operation, handling high‑volume transaction processing, resolving member inquiries, and ensuring strict compliance with industry regulations. If you thrive in a fast‑paced environment, love solving complex problems, and enjoy the freedom of remote work, this role offers the ideal blend of challenge and reward.

Key Responsibilities

• Perform daily transaction processing, including ACH, wire, remote deposit, mobile deposit, ATM, and image‑enabled product transactions.
• Balance and reconcile general ledger (GL) accounts, ensuring accuracy and adherence to NACHA and Federal banking regulations.
• Coordinate with internal stakeholders, external vendors, the Federal Reserve Bank, and other financial institutions to resolve transaction discrepancies.
• Assist multiple departments with fraud investigations, member inquiries, and accounting ledger adjustments.
• Process mortgage payments, multi‑account deposits, credit card payments, and a variety of loan types (IRA, bankruptcy, payoff examinations).
• Review, approve, and audit remote deposit, mobile deposit, and ATM transactions for compliance and risk mitigation.
• Log, analyze, and post necessary GL entries, account changes, and returns, maintaining a clear audit trail.
• Execute stop payments, check batching, and daily balancing procedures to close departmental books accurately.
• Gather and verify information from members to ensure timely and correct processing of domestic and international fund transfers.
• Research and confirm inbound and outbound fund transfer details, communicating effectively with members to explain transfer processes and regulations.
• Maintain confidentiality and security of all member data, complying with the Bank Secrecy Act and other relevant regulations.
• Participate in ongoing compliance training and audits to uphold arenaflex’s high standards of operational integrity.

Essential Qualifications

• Education: High school diploma or GED required; additional coursework in finance, accounting, or related fields is a plus.
• Experience: Minimum of 1‑2 years in a customer service or member service role, preferably within a banking or credit union environment.
• Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint) and familiarity with banking software platforms such as Episys or Symitar.
• Regulatory Knowledge: Understanding of NACHA rules, Federal Reserve regulations, and the Bank Secrecy Act.
• Analytical Ability: Strong numerical aptitude, capable of performing accurate calculations and data analysis under pressure.

Preferred Qualifications

• Previous experience handling ACH, wire, and remote deposit transactions.
• Certification or coursework in compliance, anti‑money‑laundering (AML), or fraud detection.
• Experience with digital banking platforms and mobile payment solutions.
• Demonstrated ability to train peers and cross‑teach within a department.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to deliver exceptional service, resolve issues promptly, and maintain a positive member experience.
• Communication: Clear, professional written and verbal communication with members, vendors, and internal teams.
• Time Management: Prioritize tasks effectively, meet tight deadlines, and maintain high productivity in a remote setting.
• Problem‑Solving: Diagnose transaction discrepancies, investigate fraud alerts, and propose actionable solutions.
• Attention to Detail: Meticulous record‑keeping and adherence to compliance standards.
• Team Collaboration: Work independently while also contributing to a cohesive, supportive team environment.
• Technical Agility: Quick adaptation to new banking software, tools, and digital platforms.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As a Member Services Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Continuous education resources, including webinars on compliance, digital banking trends, and advanced transaction processing.
• Opportunities to transition into specialized roles such as Fraud Analyst, Payments Operations Manager, or Compliance Officer.
• Leadership development tracks for high‑performing individuals interested in supervisory or managerial positions.

Work Environment & Culture

Our remote‑first culture is built on trust, flexibility, and inclusion. At arenaflex you will experience:

• Flexible Scheduling: Choose work hours that align with your personal commitments while meeting business needs.
• Inclusive Community: Over 20 Employee Resource Groups (ERGs) foster connection across diverse backgrounds, ensuring every voice is heard.
• Collaborative Technology: State‑of‑the‑art communication tools, secure VPN access, and a robust knowledge base to keep you connected.
• Wellness Focus: Programs that support mental, physical, and financial well‑being, including virtual fitness classes and financial counseling.
• Recognition & Rewards: Regular acknowledgment of achievements through peer‑nominated awards and performance bonuses.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $22 to $35, commensurate with experience and performance. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Travel Perks: Access to discounted flights across a global network of over 6,800 daily routes – perfect for exploring new destinations.
• Health & Wellness: Medical, dental, vision, and prescription coverage from day one, plus telehealth services and flexible spending accounts.
• Retirement Savings: 401(k) plan with company match after one year of service.
• Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial advice.
• Pet Insurance: Coverage for your furry companions.
• Discount Programs: Savings on hotels, car rentals, cruises, and more.
• Paid Time Off: Generous vacation, sick leave, and holidays to recharge.

Application Process

If you are ready to bring your expertise to a dynamic, member‑focused organization and enjoy the freedom of remote work, we encourage you to apply today. Submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities and qualifications listed above. Our talent acquisition team will review your application and reach out to schedule a virtual interview.

Join arenaflex – Where Your Career Takes Flight

At arenaflex, we believe that great work starts with great people. By joining our Payments and Digital Strategy team, you will play a pivotal role in delivering reliable, secure, and innovative financial services to members worldwide. Embrace the opportunity to grow, learn, and make a meaningful impact—all from the comfort of your home office. Apply now and start your journey with arenaflex!