[Remote] Associate Client Success Manager

Note: The job is a remote job and is open to candidates in USA. Butterfly Network, Inc. is a digital health company focused on democratizing medical imaging through innovative ultrasound technology. They are seeking an Associate Client Success Manager to serve as a trusted advisor to healthcare institutions, ensuring optimal onboarding and product adoption while driving customer engagement and satisfaction.

Responsibilities

• Ensure an optimal onboarding experience and enable early product adoption for new enterprise customers through training needs assessment, plan development, and execution
• Act as a conduit for recommending and providing access to useful assets, resources and specific human expertise (ex. clinical and technical)
• Illustrate business value by defining clear metrics and proof points for all customer engagements and creating case studies for successful engagements
• Help customers prepare and manage changes to the products and services they’ve purchased
• Be the ‘voice of the customer’ and provide internal feedback to maximize customer value and retention
• Monitor customer health, feedback, and answer incoming questions or requests regarding the content and functionality of Butterfly products; probing to understand underlying business needs and desired outcomes
• Identify, plan, and execute against expansion opportunities in partnership with sales
• Deliver tactical professional services to improve workflows and demonstrate the value of the Butterfly solution suite often aggregating and analyzing large amounts of data

Skills

• Bachelor's Degree in business, sales, or a related field preferred
• 1+ years experience in either a sales, consulting, account management or customer success role. Experience in healthcare services preferred
• Ability to build rapport and establish trust with potential customers and navigate complex customer environments
• Excellent written and verbal communication skills, organized, and able to multitask
• Highly motivated, results-oriented, and self-driven with high EQ
• Ability to self-direct and formulate creative approaches to problem-solving
• Ability to aggregate, analyze, and report against large amounts of data
• Passion for healthcare or technology and Butterfly Network's mission
• Willing and able to travel
• Point-of-care ultrasound industry experience

Benefits

• Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees.
• Employees have the option to buy up for enhanced health insurance coverage.
• We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
• Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
• 401k plan and match - we facilitate your retirement goals.
• Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP)
• Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact
• Parental Leave - we want to make sure our employees have plenty of time with their growing families, and additional benefits for primary caregivers to help transition back to work after leave
• Competitive salaried compensation - we value our employees and show it
• Equity - we want every employee to be a stakeholder

Company Overview