Membership Secretary, PROSPECTUS
Prospectus is partnering with a trade union and membership organisation to find a temporary Membership Secretary. The role involves supporting general membership administration, managing member onboarding, and being the first point of contact for membership queries.
Responsibilities
- Onboard new members, ensuring accuracy and compliance with processes
- Maintain and update membership records with a high level of accuracy
- Respond to member enquiries via phone and email, delivering a professional and personalised service
- Proactively encourage members to keep their details up to date
- Support initiatives to grow membership and improve retention
- Work closely with Company Councils to share updates and coordinate engagement activity
- Contribute to membership engagement campaigns and projects
Skills
- Recent, relevant experience in a similar role within a comparable organisation (such as trade union, membership, not-for-profit)
- Exceptional attention to detail, with confidence managing competing priorities and meeting deadlines
- Strong written and verbal communication skills, with the ability to build strong internal and external stakeholder relationships
- A proactive, collaborative, and adaptable approach
Benefits
- + holiday
Company Overview