[Remote] Appraisal Management Assistant

Note: The job is a remote job and is open to candidates in USA. Southern Trust Mortgage is seeking a highly organized, detail-oriented, and self-motivated Appraisal Management Assistant to support the appraisal process from initiation through completion. The successful candidate will manage multiple priorities in a fast-paced environment while delivering outstanding customer service and ensuring accuracy in the appraisal management process.

Responsibilities

• Provide administrative support to Collateral Underwriters, Loan Production staff, and Processors
• Maintain appraiser profiles within the loan origination system and verify active licensing requirements
• Serve as a liaison to appraisers, providing support and communication throughout the appraisal process
• Identify and communicate appraisal fee change-of-circumstance events and potential tolerances to the Compliance Department for review
• Manage appraisal fee collection by tracking fees and fee differentials, ensuring timely borrower payments, and coordinating with branch personnel to resolve outstanding balances and payment discrepancies
• Manage the assignment of new appraisal orders to approved appraisers and appraisal management companies (AMCs), ensuring timely placement and coordination of rush requests when necessary
• Assign appraisal orders, revised reports, and final inspections to Collateral Underwriters
• Upload appraisal reports to UCDP/EAD and generate SSR reports as required
• Process appraisal transfer requests and Reconsideration of Value (ROV) requests
• Ensure appraisal reports are delivered to borrowers and that all required appraisal management documentation is uploaded, reviewed, and approved within our LOS system
• Monitor daily pipelines within both the loan origination and appraisal management systems, taking appropriate action and following up as necessary
• Crosstrain in multiple departmental functions to provide operational support and coverage
• Assist with special projects and continuous improvement initiatives as needed
• Adhere to all Appraisal Management Department policies, procedures, and regulatory requirements

Skills

• Proven ability to work successfully in a remote environment with minimal supervision
• Highly dependable, self-motivated, and capable of managing multiple priorities while meeting deadlines
• Strong verbal and written communication skills with the ability to interact professionally with employees, vendors, and customers
• Exceptional customer service, organizational, and follow-through skills
• Outstanding attention to detail with a strong commitment to quality control and accuracy
• Proficiency in Microsoft Excel, Word, and other business software applications
• Ability to adapt to changing priorities and workflows while maintaining accuracy in a fast-paced environment
• Strong documentation, record-management, and problem-solving skills
• Experience with mortgage industry platforms is preferred but not required
• Previous experience in mortgage lending, appraisal management, real estate, or a related field is preferred; however, we are willing to train the right candidate

Company Overview

Company H1B Sponsorship