Workflow Support Coordinator

Segra is searching for a qualified and experienced Workflow Support Coordinator to join us in a full-time capacity. The role involves responding to pre and post sales inquiries, ensuring processes are understood and adhered to, and providing guidance on data flow and required fields. The position also includes training across markets and collaboration with the IT department for system/tool implementations and enhancements.

Responsibilities

• Responding to all pre and post sales inquiries to ensure End-to-End processes are understood and adhered to
• Providing guidance to internal customers as to the flow of data and what fields are required for End-to-End flowthrough
• Working with the IT department to represent pre/post sales process and workflow for all system/tool implementations and enhancements
• Providing or assisting in training across all Markets and acting as a SME regarding pre/post sales processes, methods and procedures

Skills

• Prior professional experience is desired but not required. We are considering entry-level candidates with a strong knowledge of MS Office and a desire to learn
• Must have strong knowledge of MS Office applications such as Word, Excel, etc
• Must have a high school diploma or equivalent
• Minimum of 2 years of experience pertaining to the telecommunications industry desired
• MS Office knowledge
• Knowledge and experience with process and workflow management
• Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
• Must have the ability to work independently and effectively in a fast-paced environment
• Must exhibit honesty, integrity and courtesy in all interactions
• Must possess strong work ethic in supporting internal customer needs, responding promptly and consistently

Benefits

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance
• Immediate 401(k) vesting
• Programs supporting physical, mental, financial, and social wellness

Company Overview