Customer Service & Sales Associate – Client Success, Technical Support, Business Growth & Relationship Management Specialist

About arenaflex – Where Experience Meets Innovation

arenaflex is a forward‑thinking, globally‑connected organization that believes Experience is Everything. We empower our people to be #DifferentByDesign, fostering a disruptive yet supportive workplace where continuous learning, sustainable career development, and employee‑centric values are at the core of everything we do. As a leader in the Business Process Outsourcing (BPO) and customer experience industry, arenaflex partners with a diverse portfolio of clients—from emerging tech startups to established multinational corporations—delivering best‑in‑class support, sales, and technical assistance across multiple channels.

Position Overview

The Customer Service & Sales Associate at arenaflex is a pivotal member of our Delivery Excellence team. Reporting to the Customer Care Manager, you will engage with customers and business owners through inbound calls, outbound outreach, and digital platforms. Your mission is to resolve routine product or service inquiries, provide technical guidance, and uncover growth opportunities that drive revenue for both our clients and arenaflex. This role blends customer advocacy, consultative selling, and process improvement, making you a trusted partner for every stakeholder you interact with.

Key Responsibilities

• Multi‑Channel Engagement: Utilize phone, email, live chat, and social media to build positive, lasting relationships with clients and business owners.
• Knowledge Hub: Serve as the go‑to source for existing processes, while actively contributing ideas for new business strategies and service enhancements.
• Consultative Support: Address customer needs across four core areas—Customer Service, Technical Support, Sales, and Business‑to‑Business (B2B) functions—ensuring each interaction adds value.
• Research & Resolution: Conduct thorough research and analysis to deliver accurate, high‑quality solutions, documenting outcomes for future reference.
• Cross‑Functional Coordination: Partner with internal teams (e.g., Product, Operations, Billing) and external partners to maximize resources and turn every client touchpoint into a potential growth opportunity.
• Process Implementation: Execute business processes that align with arenaflex’s service level agreements (SLAs) and quality standards.
• Continuous Improvement: Identify trends, suggest process refinements, and participate in training sessions to elevate overall service delivery.
• Flexibility & Availability: Adapt to shifting schedules, including evenings, weekends, and holidays, and be prepared for on‑site assignments when required.

Essential Qualifications

• Minimum of one (1) year of relevant experience in a BPO environment or a similar customer‑focused industry.
• Demonstrated proficiency in business communication—both verbal and written English—with the ability to convey complex ideas clearly and professionally.
• Strong customer service aptitude, capable of conducting consultative conversations that build trust and drive satisfaction.
• Basic technical knowledge, including familiarity with common IT concepts (e.g., networking basics, software troubleshooting, hardware components).
• Intermediate to advanced proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and familiarity with CRM platforms.
• Ability to work collaboratively in a fast‑paced, target‑driven environment while maintaining a high level of accuracy.

Preferred Qualifications & Certifications

• Industry‑standard certifications such as ITIL, CompTIA A+, or similar technical credentials (not mandatory but advantageous).
• Experience with sales enablement tools, ticketing systems (e.g., Zendesk, Freshdesk), or omnichannel communication platforms.
• Previous exposure to account‑based selling or upselling techniques that resulted in measurable revenue growth.
• Demonstrated ability to mentor junior team members or lead small project initiatives.

Core Skills & Competencies

• Communication Excellence: Active listening, persuasive speaking, and clear writing to convey solutions and recommendations.
• Problem‑Solving Acumen: Analytical mindset to diagnose issues, evaluate alternatives, and implement effective resolutions.
• Sales Insight: Ability to identify cross‑sell and upsell opportunities, articulate value propositions, and close deals within a service context.
• Technical Literacy: Comfort navigating software applications, troubleshooting basic technical problems, and translating technical jargon for non‑technical audiences.
• Team Collaboration: Strong interpersonal skills to work seamlessly with cross‑functional teams and external partners.
• Adaptability: Flexibility to adjust to evolving client needs, shifting schedules, and dynamic business priorities.
• Time Management: Efficiently prioritize tasks, manage multiple interactions simultaneously, and meet SLA commitments.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Service & Sales Associate, you will have access to:

• Structured onboarding programs that blend classroom learning with hands‑on mentorship.
• Continuous training modules covering advanced communication techniques, technical troubleshooting, and sales methodologies.
• Opportunities to earn certifications (e.g., ITIL, Salesforce, HubSpot) with full reimbursement.
• Clear career pathways leading to senior support roles, team lead positions, or specialized tracks such as Account Management, Product Specialist, or Operations Analyst.
• Regular performance reviews that focus on skill development, goal setting, and personalized growth plans.

Work Environment & Culture at arenaflex

Our workplace is designed to inspire creativity, collaboration, and well‑being. Key cultural pillars include:

• Employee‑Centric Design: Flexible work arrangements, wellness programs, and a supportive leadership team that values work‑life balance.
• Innovation Mindset: A culture that encourages questioning the status quo, experimenting with new ideas, and sharing best practices across the organization.
• Diversity & Inclusion: A commitment to building a diverse workforce where every voice is heard and respected.
• Recognition & Rewards: Regular acknowledgment of outstanding performance through awards, spot bonuses, and public celebrations.
• Community Impact: Participation in corporate social responsibility initiatives, volunteer days, and sustainability projects.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for the Quezon City region.
• Performance‑based incentives and quarterly bonuses tied to service quality and sales targets.
• Comprehensive health, dental, and vision coverage for employees and eligible dependents.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Retirement savings plan with employer matching contributions.
• Professional development budget, tuition assistance, and access to an extensive library of online courses.
• Employee assistance program (EAP) offering counseling, financial advice, and wellness resources.
• Modern office facilities at Tera Tower, 11th Floor, featuring ergonomic workstations, collaborative zones, and breakout areas.
• Transportation stipend or shuttle service for convenient commuting.

Location

This full‑time position is based in Quezon City, Philippines, specifically on the 11th floor of Tera Tower. While the role primarily operates from the office, arenaflex supports hybrid arrangements where feasible, subject to business needs.

Application Process

If you are passionate about delivering exceptional customer experiences, enjoy solving technical challenges, and have a knack for uncovering sales opportunities, we want to hear from you. Join arenaflex and become part of a team that values your expertise, nurtures your growth, and celebrates your successes.

Ready to make an impact? Click the link below to submit your application and start your journey with arenaflex today.

Apply Job!