[Remote] Manager, Customer Master / MDM Platform
Note: The job is a remote job and is open to candidates in USA. Trimble Inc. is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. They are seeking a Manager for their Customer Master Platform to lead the design, build, and operation of their Customer Identity Engine, ensuring a unified customer identity across all systems. This role involves technical leadership, team management, and collaboration with business stakeholders to implement enterprise data standards.
Responsibilities
- Design and implement Trimble’s enterprise Customer & Account data model within the MDM platform
- Configure and optimize match, merge, and survivorship logic
- Maintain entity resolution frameworks (deterministic and probabilistic matching)
- Implement and maintain customer hierarchy structures (legal, commercial, operational)
- Ensure scalable architecture to support global growth and increasing data volumes
- Lead configuration and implementation of enterprise MDM tooling (e.g., Tamr, Informatica, Reltio, Semarchy, SAP MDG, or similar)
- Ensure high availability, performance, and system reliability
- Architect and manage integration between Customer Master and enterprise systems both upstream and downstream (CRM, ERP, Data Warehouse, IAM, etc.,)
- Design API-first and event-driven integration patterns
- Own the end-to-end technical delivery of the Customer Master platform
- Lead and grow a cross-functional team including architects, platform and data engineers
- Plan and execute incremental delivery using agile practices
- Translate ambiguous business use cases into prioritized technical backlogs
- Manage external implementation partners and vendors while retaining internal ownership
- Establish development standards, CI/CD practices, and operational readiness
- Manage platform upgrades, releases, and vendor engagement
- Establish environment management (Dev/Test/Prod) and release processes
Skills
- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- 7+ years of experience in building out enterprise systems, data platforms, and master data initiatives, from a hands-on prospective
- Hands-on experience with at least one enterprise MDM platform (e.g., Informatica MDM, Reltio, Semarchy, etc.)
- Strong understanding of customer domain modeling
- Match & merge strategies (deterministic + probabilistic)
- Survivorship rules
- Cross-reference & identity resolution patterns
- Account hierarchy management
- Stewardship workflows
- API-first architecture thinking & Event-driven integration (CDC, streaming, pub/sub)
- Translating enterprise data standards into executable platform rules
- Designing data quality metrics and stewardship operating models
- Managing roadmaps and agile delivery practices with evolving requirements
- Vendor and stakeholder management skills with strong collaboration
- Driving alignment with other groups and managing system boundaries effectively
- Familiar with system integrations both upstream (CRM, ERP, etc.,) and downstream (Data warehouse, IAM etc.,)
- Good people leadership and team building skills
- Strong execution leadership with the ability to identify obstacles early and ensure steady, continuous delivery against commitments
- Experience with modern cloud data platforms like Snowflake
- Experience in large, matrixed enterprise environments
- Exposure to AI-assisted matching or advanced entity resolution techniques
- Exposure to data governance frameworks and stewardship operating models
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
- If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
Company Overview
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