[Remote] Associate Account Director

Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-Powered Marketing Cloud that utilizes advanced artificial intelligence to enhance marketing efficiency for clients. The Associate Account Director will manage client relationships, coordinate with internal teams, and ensure high-quality service delivery while focusing on revenue growth and client satisfaction.

Responsibilities

• Serve as the primary client services contact that works to coordinate with client contacts and our CX & Strategy team members, as well as between both those groups and other internal Zeta Global service divisions (creative, technology, operations etc.)
• Developing deep and enduring client partnerships with high client satisfaction ratings
• Developing deep and enduring intra-team partnerships with high teammate satisfaction ratings
• Monitoring and maintaining high quality services, technology, and strategic plans
• Responsible for monthly billing duties and revenue allocation reporting
• Presenting to both internal resources, teammates, and client on a variety of initiatives and informational categories
• Leading all weekly and recurring scheduled client facing status calls and preparation for the same
• Coordination of team-wide meetings both in person and via phone
• Strong focus on Strategic initiatives, both optimizing existing ones and launching/developing new ones in conjunction with the CX and Strategy SME team members
• Maximizing existing and generating new revenue streams from client budgets in conjunction with the Vice President of Client Services for the team

Skills

• 5+ years' in a senior digital and traditional marketing position managing senior clients and multiple stakeholders
• Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce and CRM
• Experience in partnering with clients and colleagues on business strategy and solutions
• Proven revenue generation and growth across book of business
• Adept with accounting math
• Strong understanding of marketing platform technology
• Strong understanding of the various marketing mediums available: digital, emerging and traditional
• Management experience
• Superb communication skills
• Highly resourceful, solutions oriented with a positive attitude
• Accountability
• Team player
• Degree education
• Evidence of continued personal development

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

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