[Remote] Senior Product Manager, Payments

Note: The job is a remote job and is open to candidates in USA. Fleetio is a modern fleet operations platform used by thousands of organizations worldwide to manage vehicles, equipment, and drivers. The company is seeking a driven, customer-centric Senior Product Manager to shape the future of their Auto Integrate platform, focusing on onboarding, integrations, payments operations, and automation.

Responsibilities

• Champion customer outcomes - Work closely with customers to deeply understand their goals, workflows, and challenges – ensuring seamless onboarding, setup/implementation, and ongoing satisfaction
• Drive product impact - Drive cross-functional collaboration with engineering, design, and go-to-market teams to deliver features that solve real customer problems, drive adoption, and reinforce our competitive edge
• Guide the full product lifecycle - Lead discovery, ideation, specification, testing, delivery, launch/GTM, analysis, and optimization – ensuring roadmap milestones are met
• Ensure successful product launches - Develop and execute go-to-market strategies for product launches and updates, ensuring successful adoption
• Deliver onboarding success - Lead the onboarding process for new clients, coordinate internal resources, and track progress to ensure timely and effective implementation
• Be the voice of the customer - Gather, synthesize, and share customer insights to inform product decisions and prioritize improvements that drive adoption, engagement, and retention
• Communicate with clarity and purpose - Clearly articulate product vision, value, and progress to stakeholders, including team members, prospects, and customers, ensuring alignment and transparency
• Continuously improve product operations - Continuously seek ways to improve our product development and delivery processes, ensuring we bring value to customers quickly and efficiently
• Elevate product process and discipline - Help strengthen product management practices across the team by introducing structured approaches to discovery, prioritization, roadmap planning, experimentation, requirements definition, and outcome measurement
• Leverage AI to improve product and delivery- Identify opportunities to incorporate artificial intelligence into both customer-facing product experiences and internal product development workflows including: requirements generation, research synthesis, process automation, backlog management, and operational efficiency
• Foster a culture of collaboration and learning - Help create a culture of experimentation, learning, and cross-functional teamwork – encouraging open feedback and shared ownership of results
• Define and measure success: Establish clear metrics for product performance, regularly analyze data, and share actionable insights to guide product roadmapping and continuous improvement
• Become a subject matter expert - Demonstrate deep knowledge of our product suite, including its features, functionalities, and technical integrations (e.g. APIs, SAML, SSO, ETL, etc.), as well as payments and settlement workflows, including ledgering, reconciliation, onboarding, KYB/KYC, and payouts
• Innovate and differentiate - Identify new opportunities for product innovation and expansion, using market research and customer feedback to shape the roadmap and deliver unique value

Skills

• 5+ years in product management or closely related roles, building and delivering web apps. Preferably in modern B2B technology-driven SaaS environments
• Experience working on payments, financial operations, or transaction-oriented products, including areas such as settlement, ledgering, reconciliation, KYB/KYC, onboarding, payouts, or operational workflows
• Strong product process experience with the ability to bring structure and rigor to discovery, prioritization, roadmap planning, requirements definition, delivery execution, and measurement
• Experience leveraging AI tools and workflows as part of modern product management practices, including research synthesis, requirements creation, ideation, process automation, or embedding AI capabilities into product experiences
• BA/BS/MS in Computer Science, Business, Design, or related equivalent practical/field experience
• Passion for customer and business success, shortening time to value, and the craft of product management
• A committed desire to understand our users and rally around the problems we're solving
• Effective at integrating feedback, facts, and needs into product recommendations, decisions, strategies, and launch execution across the product lifecycle
• Natural leadership skills: you influence and inspire others who love working with you
• A proven track record of strong cross-functional collaboration
• An entrepreneurial spirit: you are self-driven, accountable, and comfortable presenting to customers, prospects, partners, and stakeholders
• Egoless self-starter with strong product sense, curiosity, attention to detail, and a growth mindset
• Talent for mediating across various needs and finding creative solutions
• Strong analytical and problem-solving skills, familiarity with product analytics, and an ability to translate data into insights
• Champion our core values of intelligence, intensity, integrity, and ownership
• Understanding of database concepts and experience with SQL
• Familiarity with RESTful and SOAP services, JSON, XML, OAuth, and other web technologies
• Strong understanding of APIs, integrations, and operational workflows
• Familiarity with payment systems, financial operations, or transaction processing concepts is strongly preferred
• Experience in fleet, automotive, transportation software, vertical SaaS, or related spaces
• Experience in payments infrastructure, fintech operations, or transaction processing systems
• Experience with onboarding, identity verification, compliance, or financial reconciliation workflows
• Experience introducing AI-enabled workflows or AI-assisted product development practices
• Experience in a range of segments and product lifecycle stages

Benefits

• Health/dental/vision coverage options
• Incentive stock options
• PTO
• Community service funds
• Professional development funds
• Wellbeing fund
• Business expense stipend
• New high-end laptop + new hire equipment stipend

Company Overview

Company H1B Sponsorship