[Remote] Application Management Senior Analyst Job Details | NTT DATA Services
Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global leader in business and technology services, committed to innovation and client success. They are seeking an Application Management Senior Analyst to support messaging technologies and provide maintenance and troubleshooting for client problems.
Responsibilities
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
- Contributes to root-cause analysis based on system and incident knowledge
- Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
- Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
- Flexible to extend beyond work hours towards accomplishing assigned tasks
- Regularly exercises discretion and independent judgment on technical matters
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
- Build deeper understanding of processes, procedures, customers and organization
Skills
- 3+ years' experience with Messaging technologies
- 3+ years' experience with Microsoft M365 administration and support, Exchange Cloud environment and Clients, Outlook (All versions)
- Prior experience in administering/supporting these platforms: AD and LDAP
- Experience with ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
- Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, etc
- Experience in Customer Coordination (understand customer needs and providing solutions)
- Troubleshooting skills on end user support tasks, recipient's management, User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support a plus
- Service Now experience a plus
Benefits
- Incentive compensation based on individual and/or company performance
- Company benefits including medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
Company Overview
Company H1B Sponsorship