[Remote] Staff AI Engineer | US | Remote

Note: The job is a remote job and is open to candidates in USA. Grafana Labs, the company behind the open observability cloud, is looking for a Staff AI Engineer to own the AI agent infrastructure and automation platform that powers their GTM teams. The role involves building multi-agent architectures, LLM integrations, and backend services, while also defining the technical direction for automation and operational efficiency.

Responsibilities

• Own end-to-end development of multi-agent AI systems, from architecture and implementation through testing, deployment, and ongoing operation
• Build modular, composable agentic systems using orchestration frameworks (LangChain, CrewAI, Anthropic MCP, or similar) that operate 24/7 across teams
• Develop reusable agentic skills that agents invoke across interfaces (Slack, dashboards, internal apps, CLIs)
• Implement observability and feedback loops including logging, performance metrics, prompt iteration, model evaluation, and cost management
• Establish governance and compliance standards for AI workflows including access controls, audit trails, PII handling, and human-in-the-loop escalation paths
• Build MCP servers, APIs, CLIs, and microservices connecting AI models to business systems (BigQuery, Slack, CRMs, email, calendars, analytics tools)
• Architect data flows for retrieval-augmented generation (RAG), connecting LLMs to internal knowledge bases, customer data, and real-time business context
• Build serverless or containerized services (Google Cloud Platform Cloud Functions, Cloud Run) that scale with usage and integrate with Grafana's cloud infrastructure
• Partner with RevOps, Demand Generation, Regional Marketing, and SDR teams to scope high-impact automation problems, identify bottlenecks, and build solutions with measurable business outcomes
• Design and deploy workflows using orchestration tools (n8n, Workato, or custom platforms) with CI/CD, testing, and production reliability standards
• Build systems designed for self-service with documentation, playbooks, and enablement materials that let partner teams operate independently

Skills

• 8+ years of software engineering experience with depth in backend development, systems integration, or data/analytics engineering
• 2+ years hands-on experience applying LLMs/AI to production workflows, not just prototypes
• Strong proficiency in Python and JavaScript/Node.js with Git-based workflows, code review practices, and testing discipline
• Hands-on experience with LLM frameworks and patterns including prompt engineering, RAG, function calling/tool use, structured output parsing, and evaluation
• Experience building and operating multi-agent systems at scale including agent decomposition, orchestration patterns (sequential chains, router/dispatcher, parallel fan-out), state management, and production monitoring
• You diagnose business problems before writing code. You think in workflows and outcomes, not just functions
• Deep familiarity with Google Cloud Platform, BigQuery, and serverless/containerized services (Cloud Functions, Cloud Run)
• Understanding of LLM failure modes and production mitigations including confidence thresholds, fallback logic, human escalation, and cost/latency management
• Proven ability to identify high-leverage problems, push back on low-impact requests, and deliver end-to-end with minimal direction
• Fluent with AI-assisted development tools (GitHub Copilot, Cursor, Claude Code). You use AI to build AI systems
• Clear technical communicator-you can explain complex systems in simple terms to both engineers and business stakeholders
• Experience with frontend frameworks & tooling (React, Slack Block Kit, dashboard components) to build user-facing interfaces for AI tools
• Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools
• Experience with vector databases or retrieval pipelines (Pinecone, Weaviate, ChromaDB, pgvector, or similar)
• Prior work automating sales, customer success, or marketing workflows in a B2B SaaS environment
• Experience with workflow automation platforms like n8n, Prefect, Clay, PhantomBuster, Apify, Dust, or similar tools
• Familiarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to data sources and tools
• Exposure to observability tools for AI systems (LangSmith, Weights & Biases, custom logging/evaluation frameworks)
• Experience working in Revenue Operations, GTM Analytics, or Sales Operations environments
• Previous experience in open source or developer-focused SaaS companies-Grafana is built on OSS and we value engineers who share that DNA

Benefits

• Benefits include equity, bonus (if applicable) and other benefits listed here.
• All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.
• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Career Growth Pathways - Defined opportunities to grow and develop your career.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it.
• We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Company Overview