[Remote] Key Account Performance Manager, Home Services Specialist
Note: The job is a remote job and is open to candidates in USA. Townsquare Ignite is a rapidly growing company that specializes in digital advertising solutions. The Key Account Performance Manager for the Home Services Team will focus on client retention, growth, and strategic support, acting as the main point of contact for specific advertiser accounts and ensuring effective campaign management and optimization.
Responsibilities
- Serve as the primary post-sale client-facing contact, responsible for building strong relationships to drive retention and satisfaction
- Lead the strategic direction of client campaigns with a focus on business outcomes and revenue growth
- Facilitate clear communication between clients and internal teams to maintain alignment on goals, deliverables, and timelines
- Identify upsell opportunities to deliver added value and encourage incremental investment
- Conduct regular performance reviews, providing insights and recommendations tied to business goals and KPIs
- Act consistently in the best interest of the business and uphold high professional and ethical standards
- Coordinate with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists to ensure proper setup and launch
- Support strategy formation to align with business objectives and market context
- Ensure internal teams understand client objectives, audience, and KPI targets
- Monitor high-level campaign performance to ensure KPIs are met and ROI goals achieved
- Provide proactive insights and data-backed recommendations to clients on a routine basis
- Communicate optimizations, status updates, and next-step priorities directly with clients
- Help preserve client goodwill and long-term relationship value
- Maintain a minimum $3,000,000 book of business
- Conduct monthly reporting calls and share reports with all clients
- Maintain 95% month-over-month client retention
- Onboard at least one (1) new client per month
Skills
- Experience supporting digital media or strategic accounts; familiar with paid search, paid social, programmatic, or multi-channel campaigns
- Ability to interpret performance data and translate findings into actionable insights
- Strong relationship-building and communication skills
- Highly organized, with the ability to manage multiple accounts simultaneously
- A proactive mindset with enthusiasm for helping clients grow
- Home Services category experience strongly preferred (HVAC, plumbing, roofing, electrical, etc.)
- Agency or client-facing experience is preferred
Benefits
- Competitive Salary + Commission on go-live revenue
- 3 weeks of PTO (+ 9 paid holidays)
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Casual, high-energy work environment
- Opportunity for upward mobility
- Company provided laptop
- Competitive salary + bonus program
Company Overview