[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Simco-Ion, Industrial Group is the world’s largest manufacturer of static control products, serving a wide range of industries since 1936. The Customer Service Representative plays a key role in supporting daily operations and ensuring customer needs are met in a fast-paced environment by managing data accuracy and operational workflow.

Responsibilities

• Handle inbound calls and provide appropriate responses to customer inquiries
• Accurately input customer quotes and sales orders into the system
• Process and prioritize incoming orders for timely and efficient order entry
• Follow up with customers to confirm orders and address any changes or updates
• Manage a high volume of email communication with internal teams and external customers
• Assist with Return Merchandise Authorization (RMA) processing as needed
• Generate and distribute order status reports, including backlog/open and open-order reports
• Collaborate with the operations team to ensure accurate and timely shipments
• Coordinate with the finance team to address credit holds and resolve issues related to customer account standing
• Document processes and perform audits to ensure adherence to ISO compliance standards

Skills

• High School Diploma, G.E.D., or equivalent (required)
• Excellent verbal and written communication skills
• Ability to show empathy and patience when addressing customer concerns, including in challenging situations
• Strong problem-solving skills, with the ability to identify issues and resolve them efficiently using sound judgment and creativity
• Exceptional attention to detail to ensure accuracy and thorough
• Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment
• Flexibility to adapt to changing customer needs processes, systems, and priorities
• Ability to collaborate with internal teams to resolve customer issues and enhance improve the overall service experience
• Familiarity with customer service software and CRM systems (e.g., Salesforce), along with proficiency in basic computer applications, such as email and data entry tools
• Ability to remain seated at a desk or alternate between sitting and standing for extended periods (up to 8 hours)
• Frequent use of hands, wrists, and fingers for typing, operating a computer mouse, handling files, and using office equipment
• Sufficient speaking and hearing ability to communicate effectively with customers and colleagues in person and via telephone or headset
• Close vision and the ability to adjust focus for reading documents and viewing information on a computer monitor for extended periods
• Ability to occasionally lift and/or move objects weighing up to 10 to 25 pounds

Company Overview