[Remote] Internal AI Operations Lead

Note: The job is a remote job and is open to candidates in USA. Zip is an AI platform for enterprise procurement that facilitates collaboration between humans and AI agents. The Internal AI Operations Lead will define the central roadmap for AI initiatives, run the AI Champion & Leader network, and develop training and enablement strategies to accelerate AI adoption across the organization.

Responsibilities

• Define and own the roadmap. Translate department needs, champion insights, and leadership priorities into a prioritized roadmap for the Internal AI Team across initiatives. Validate ideas by building quick prototypes before committing engineering time
• Run the AI Champion & Leader network and partner with every department head. Own the cadence across all 10 department champions and leaders — surfacing wins, unblocking champions, funneling feedback. Sit directly with each department lead to understand their roadmap, shape their quarterly AI goals, and make sure the Internal AI team is sequenced to accelerate them
• Build Zip’s AI skills framework. Define and operate the process, standards, and repository for how agents and skills are authored, reviewed, shared, and retired across Zip. Get your hands dirty building reference implementations and extending GTM’s early centralization work into a company-wide standard
• Co-own Internal AI team tooling. Partner with the internal AI engineers on the ownership, administration, and operation of the tools the Internal AI team runs on behalf of the company — Enterprise AI Assistants, Notion AI, n8n, the skills repository, and other platform capabilities. Evaluate and prototype new tooling to address missing capabilities
• Own training and enablement across the org. Build and run the strategy for continuous AI upskilling — foundations courses, department-specific deep dives, office hours, content and communication for internal channels, onboarding for new Zipsters, hackathons. Broad for the company, targeted where each department needs depth
• Ship solutions, not just strategy. Set the tempo — company cadences, communication strategy, regular company-wide AI experimentation time, AI surveys that track comfort and confidence. Own our internal hackathon, mini hackathons in teams, and create new ways to move AI forward internally. When a team is stuck, you jump in and build the first working version yourself

Skills

• 7+ years leading cross-functional change or transformation programs at a high-growth software company. You've driven new ways of working across a whole org, not just a team
• AI-first and hands-on. Daily driver of Claude. You've built your own skills, agents, and workflows — and have strong opinions on where AI wins and where it fails. You prototype before you prescribe
• Technically deep. You read API docs, understand MCP, reason about data flows, and vibe-code working prototypes. You're comfortable in AI tools and can build a proof-of-concept over a weekend
• Strategic and influential. You hold the 12-month view, partner with VPs to invest their teams' time, and can tell leaders 'not yet' with tact
• Problem solver who thrives in ambiguity. You've run hackathons, offsites, or enablement programs from scratch — and you love getting into the details to unblock people

Benefits

• 📈 Start-up equity
• 🦷 100% health, vision & dental coverage options
• 🍽️ Catered breakfast, lunch, & dinner
• 🌴 Flexible PTO
• 🏋️‍♀️ ClassPass membership
• 🚍 Monthly commuter benefit
• 🚠 Team building events & happy hours
• 💻 Home office stipend
• 🛜 Phone/internet reimbursement
• 🍼 Paid parental leave
• 🧑‍🧑‍🧒‍🧒 Fertility stipend
• 💸 401k plan
• 🤖 Unlimited AI token usage

Company Overview

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