[Remote] Customer Success Engineer - Austin, TX

Note: The job is a remote job and is open to candidates in USA. VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. As a Customer Success Engineer, you will serve as a trusted technical advisor to customers, ensuring successful adoption and integration of VulnCheck's solutions into their security programs.

Responsibilities

• Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance
• Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows
• Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling
• Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets
• Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture
• Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations
• Act as a customer advocate internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities
• Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time
• Accelerate customer time-to-value through structured onboarding and guided implementation
• Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows
• Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases
• Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle
• Enable customers to become self-sufficient power users of VulnCheck technology

Skills

• 3+ years of experience in a customer-facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar), including demonstrated experience supporting public sector and/or government entities and navigating their procurement, compliance, and operational requirements
• Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence
• Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function
• Proven ability to develop and maintain scripts in Python
• Hands-on experience working with REST APIs and JSON-based data models
• Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar security tooling
• Demonstrated experience providing technical mentorship, enablement, or customer guidance
• Familiarity with the Go programming language is a plus

Benefits

• Competitive salary with employee equity program
• Health, dental, and vision coverage
• Unlimited PTO
• Pension Contribution
• Remote friendly environment with flexibility
• Expense reimbursement for home internet and phone
• Ongoing professional development, coaching, and learning resources
• Opportunities for career advancement within a fast-growing team

Company Overview