[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. UST is a mission-driven company that transforms lives through technology. They are seeking an experienced Technical Program Manager to lead and execute cross-functional programs involving hardware and firmware development, ensuring successful product lifecycle management and effective communication across teams.

Responsibilities

• Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams
• Own program schedules, deliverables, dependencies, risks, and executive reporting
• Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams
• Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones
• Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production
• Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows
• Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis
• Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution
• Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability
• Drive effective communication and alignment across engineering, operations, suppliers, and leadership

Skills

• 7-12+ years of experience managing complex hardware, firmware, or cloud system programs
• Strong understanding of server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics
• Hands-on experience with NPI processes including EVT, DVT, PVT builds and manufacturing readiness
• Proven expertise in FMEA, quality engineering coordination, and risk management workflows
• Experience with cloud telemetry, remote diagnostics, and field data trend analysis
• Excellent program management, cross-functional leadership, and stakeholder communication skills
• Ability to drive technical triage, root-cause analysis, and data-driven decision-making
• Qualification: Bachelor s or Master s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical field
• Equivalent industry experience will also be considered
• Desired Skills: Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms
• Knowledge of reliability engineering, sustaining operations, and hardware quality processes
• Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools
• PMP, Scrum, or formal program management certification (preferred but optional)

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
• Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
• 10 paid holidays
• Are eligible for paid bereavement leave and jury duty
• Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
• And their dependents residing in the US are eligible for medical, dental, and vision insurance
• Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits
• Regular employees may purchase additional voluntary short-term disability benefits
• Participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines
• Benefits offerings vary in Puerto Rico
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
• Are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
• Are eligible to participate in the Company’s 401(k) program with employer matching
• And their dependents residing in the US are eligible for medical, dental, and vision insurance
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws

Company Overview