[Remote] Customer Success Manager, Florida

Note: The job is a remote job and is open to candidates in USA. Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. They are seeking a Customer Success Manager who will guide educators and administrators to achieve their goals with Edmentum solutions, ensuring customer success from onboarding through renewal and fostering strong relationships.

Responsibilities

• Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes
• Build deep partnerships with district leaders and educators to promote engagement and awareness
• Analyze data to uncover insights and craft strategies that maximize student learning impact
• Collaborate with internal teams to secure renewals and identify growth opportunities
• Advocate for customers by sharing feedback that shapes future products and services

Skills

• You have a bachelor's degree and 5+ years of experience in education technology or customer success
• You are passionate about improving education and driving positive change
• You have strong communication skills and can engage effectively at all levels of a district
• You are skilled in analyzing data and making strategic recommendations
• You have a deep understanding of curriculum, instruction, and educational trends
• You are proactive, adaptable, and thrive in a fast-paced environment
• You are collaborative and committed to fostering inclusion
• You are willing to travel up to 65%
• You are willing to take on evolving responsibilities based on business needs

Benefits

• Medical, dental, and vision insurance with various plan options
• A 401(k) retirement plan with company matching
• A flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
• Resources to promote wellness, ensuring you have the support you need both professionally and personally

Company Overview