[Remote] Senior Program Manager, Network Operations & Infrastructure
Note: The job is a remote job and is open to candidates in USA. DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Senior Program Manager to lead the delivery of large-scale network operations and infrastructure services across a complex, multi-stakeholder enterprise environment, focusing on program governance and operational performance.
Responsibilities
- Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
- Establish and maintain program governance, reporting cadence, and escalation processes
- Lead status reporting, executive briefings, and performance reviews
- Manage program risks, issues, and dependencies through structured RAID management
- Oversee delivery of network operations, infrastructure, and security services in a 24×7 environment
- Ensure adherence to service level agreements (SLAs) and operational targets
- Coordinate across teams responsible for: Network Operations Center (NOC), Network engineering and provisioning, Infrastructure and systems support, Security operations
- Lead capacity planning and resource alignment across operational and project demands
- Balance steady-state operations with engineering and modernization initiatives
- Coordinate prioritization of work requests, changes, and projects
- Serve as the integration point across technical teams, vendors, and business stakeholders
- Facilitate collaboration across multiple workstreams to ensure aligned execution
- Support change management and release coordination activities
- Drive improvements in operational efficiency, service quality, and reporting transparency
- Support the adoption of best practices aligned to ITIL or similar frameworks
- Identify opportunities for automation, performance optimization, and service enhancements
Skills
- Bachelor's degree in Information Technology, Engineering, Business, or related field
- PMP certification
- 10+ years of experience in program or project management
- Prior experience managing network infrastructure or IT operations programs
- Demonstrated experience in large, multi-team delivery environments
- Managing SLAs and operational performance
- Stakeholder and executive communications
- Strong knowledge of network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)
- IT service management frameworks (ITIL preferred)
- Experience supporting highly regulated or public sector environments
- Familiarity with service management platforms (e.g., ServiceNow or similar)
- Network monitoring and operations tools
- Experience managing distributed or geographically dispersed teams
- Strong leadership and decision‑making ability
- Excellent communication and stakeholder management skills
- Ability to operate in high‑availability, mission‑critical environments
- Structured, disciplined approach to execution and governance
- Successful completion of a Fingerprint background investigation
- H 1B citizenship status required
Benefits
- Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company Overview