[Remote] Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE
Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health and well-being. They are seeking Guidance Consultants to provide direct support on behavioral, emotional health, family, and wellness-related issues, utilizing clinical expertise to help clients navigate their resources and provide immediate support.
Responsibilities
- Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
- Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery
- Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
- Educate client about resources, eligibility, and services with a positive and professional approach
- Maintain complete and accurate documentation of cases within our proprietary database
- Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery
- Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations
- Other duties as assigned
Skills
- Master's degree in Social Work, Counseling, or Psychology required
- Exceptional communication skills, with strong focus on customer service
- Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
- High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
Company Overview
Company H1B Sponsorship