[Remote] Network Services Engineer (LHC team)
Note: The job is a remote job and is open to candidates in USA. Luxoft is a company focused on providing enterprise-level network services. They are seeking a Network Services Engineer to support the LHC team by maintaining stable and secure network connectivity, providing operational support for LAN/WAN infrastructure, and collaborating on network implementations and upgrades.
Responsibilities
- Support the LHC agency migration initiative, including re-IP activities from LHC IP ranges to Optum IP addresses across approximately 530 LHC agencies
- Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with a primary focus on Cisco Meraki networking technologies
- Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams
- Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards
- Monitor network availability, uptime, and overall infrastructure health across distributed enterprise environments
- Collaborate with network engineers, project teams, and business stakeholders to support network implementations, upgrades, and migrations
- Deliver technical guidance and support to end users and IT teams, assisting with troubleshooting and network-related issue resolution
- Document network configurations, procedures, and operational activities in accordance with organizational standards
- Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
- Monitor network uptime and resolve connectivity issues escalated from Level 1 support
- Install, maintain, patch, and secure network and telecom equipment
- Perform routine network maintenance and recommend/schedule repairs
- Support and train users and IT staff on network/telecom troubleshooting
- Collaborate with engineers and managers on complex network tasks
Skills
- LAN/WAN Networking
- Network Troubleshooting
- TCP/IP
- Network Hardware & Telecom Equipment
- Network Monitoring
- Experience working in an ITIL environment
- Hands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environments
- Strong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoring
- Demonstrate proficiency with enterprise-approved AI tools
- Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions
- Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities
- Continuously develop skills and stay current with evolving AI capabilities and best practices
- Experience with healthcare or large enterprise network environments
- Exposure to network security practices
- Ability to train or guide users and junior IT staff
- Familiarity with network integration projects
Company Overview
Company H1B Sponsorship