[Remote] Deposit Operations Quality Control and Oversight Program Manager

Note: The job is a remote job and is open to candidates in USA. FourLeaf Federal Credit Union is committed to providing a best-in-class experience for its members and employees. The Deposit Operations Quality Control & Oversight Program Manager serves as a senior subject matter expert, overseeing deposit operations reconciliations and ensuring compliance with regulatory requirements while driving continuous improvement initiatives.

Responsibilities

• Lead and govern daily, weekly, and monthly reconciliations for deposit-related general ledger (GL) and internal accounts, establishing certification standards, timelines, and documentation requirements to ensure completeness and control compliance
• Direct investigation and resolution of out-of-balance conditions, variances, and aged/unreconciled items; perform root-cause analysis, quantify impact, and drive sustainable corrective actions across stakeholders within established SLAs
• Oversee exception governance for items such as ACH returns, check adjustments, and posting discrepancies prioritizing high-risk exposures, coordinating cross-team resolution, and ensuring timely clearing, accurate disposition, and documented approvals
• Own quality control reviews and control testing for deposit operations processes; define test plans, document results, report control performance trends, and drive remediation through to verified closure
• Establish and oversee reconciliation and exception performance metrics and dashboards; deliver actionable risk insights to management, identify systemic trends, and recommend enhancements to controls and operating procedures
• Prepare, review, and certify reconciliation packages and audit-ready support in accordance with record retention standards; ensure clear narratives for reconciling items, approvals, and evidence of control execution
• Lead escalation and incident management for unresolved discrepancies, control breaks, or potential losses; complete impact assessments, coordinate containment and recovery actions, and provide concise, timely communications to leadership
• Serve as a primary point of contact for internal/external audits and exams by providing reconciliation, reports, walkthroughs, and evidence of control design and operating effectiveness; coordinate responses through issue closure
• Partner with Accounting, Payments, Branch Operations, Digital Banking, and Technology to lead problem solving for complex breaks and defects; drive alignment on ownership, timelines, and long-term fixes
• Own and enhance reconciliation procedures, QC standards, and job aids; provide training and guidance to ensure consistent execution and adherence to policy and regulatory expectations
• Lead continuous improvement initiatives (e.g., standardization, automation, tooling optimization) to increase efficiency, reduce exception volume, and strengthen end-to-end control effectiveness

Skills

• Associate's or Bachelor's Degree required
• 7+ years of experience in banking operations, deposit operations, or account reconciliation
• Strong understanding of reconciliation processes, general ledger balancing, and exception handling
• Experience with core banking systems and reconciliation tools
• Proficient in Microsoft Excel or similar tools for data analysis and reporting
• Field of study in accounting, finance, or a related field preferred
• Familiarity with transaction processing, inclearing & returns, and adjustments preferred

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• Voluntary benefit programs
• A 401(k) plan with employer match
• Reimbursement and wellness programs
• An annual performance-based bonus
• Competitive 401(k)
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities
• Executive “Water Cooler Chats”
• Clubs, sports, and social events
• Food truck days

Company Overview