Remote First Notice of Loss (FNOL) Customer Service Representative – Inbound Call Center Specialist – Work‑From‑Home (U.S. Residents Only)

Welcome to arenaflex – Where Service Meets Innovation

At arenaflex, we are a leading force in the subrogation industry, helping insurance carriers and property owners recover rightful payments for damage claims. Our mission is simple yet powerful: we enable our clients to focus on what matters most to them while we handle the complexities of claim recovery. Guided by our Core Four principles—Process, Results, Culture, and Experience—we deliver exceptional service to both our customers and the parties involved in each claim.

Our commitment goes beyond numbers. We celebrate achievements through vibrant company events, give back to the community with regular volunteer initiatives, and champion a healthy work‑life balance. If you thrive in a dynamic, supportive environment that values efficiency, collaboration, and personal growth, you’ll feel right at home at arenaflex.

Important Eligibility Notice

Please note: This position is open only to candidates who reside within the United States. Applicants currently living in California, North Carolina, Washington State, Illinois, or Oregon are ineligible for employment at this time.

Role Overview – First Notice of Loss (FNOL) Representative I

As a First Notice of Loss (FNOL) Representative I at arenaflex, you will be the first point of contact for field professionals—engineers, technicians, and other operators—who need to report property damage. Your primary responsibility is to capture accurate, detailed information about each incident, ensuring that the claim process moves swiftly and smoothly. This is a fully remote, work‑from‑home role that offers flexible scheduling across a 24/7/365 operation.

Key Responsibilities

• Answer inbound calls from engineers, technicians, and field operators reporting FNOL incidents.
• Maintain a courteous, professional, and empathetic tone while gathering essential claim details.
• Enter data accurately into a customized claims database, adhering to strict data‑entry standards.
• Analyze photos and maps to verify damage locations and assess the extent of loss.
• Communicate underground damage findings to locate companies when applicable.
• Provide outstanding service to customer representatives, ensuring they feel supported throughout the reporting process.
• Collaborate with team members on special projects that improve workflow, data quality, or customer experience.
• Meet or exceed daily performance metrics, including talk time, not‑ready time, and service level standards.

Tiered Support Bonus System

Performance is recognized and rewarded at arenaflex. Our tiered bonus structure is based on total fees generated across the month and is paid with each paycheck following the period in which it is earned:

• Level 1: $105 bonus
• Level 2: $150 bonus
• Level 3: $205 bonus

FNOL Incentive Program

In addition to the tiered bonus, high‑performing FNOL team members can earn extra compensation through our daily incentive program. For each day you meet the required talk time, not‑ready time, and service level standards, you will receive a $10 incentive, calculated daily and paid on the 5th of the following month.

Essential Qualifications

• 6 months to 1 year of prior customer service or call‑center experience.
• High school diploma or equivalent; additional education is a plus.
• Proficiency with Microsoft Office Suite—Excel, Word, Outlook—as well as PDF handling and internet research.
• Ability to type at least 55 words per minute with a high degree of accuracy.
• Strong verbal communication skills, including active listening and clear articulation.
• Excellent written communication and reading abilities; must be able to follow scripts precisely.
• Capability to interpret photographs and maps to determine damage locations.
• Reliable high‑speed internet connection; arenaflex contributes $50 per month toward your internet service cost.
• Self‑motivated and able to establish a productive home office environment; all necessary computer equipment is provided by arenaflex.

Preferred Qualifications & Additional Experience

• Familiarity with Microsoft Teams or similar collaboration platforms.
• Previous experience in insurance, claims processing, or subrogation environments.
• Demonstrated ability to handle high‑volume call environments while maintaining quality standards.
• Experience analyzing visual data (photos, schematics, maps) to assess physical damage.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to put the caller’s needs first while efficiently gathering required information.
• Attention to Detail: Precise data entry and meticulous verification of claim details.
• Problem‑Solving: Quickly interpret visual evidence and determine appropriate next steps.
• Time Management: Balance multiple calls and tasks while meeting performance metrics.
• Team Collaboration: Work effectively with remote teammates, supervisors, and cross‑functional partners.
• Adaptability: Thrive in a 24/7/365 operation with flexible scheduling options.

Compensation, Perks, and Benefits

arenaflex offers a competitive hourly wage complemented by a robust bonus and incentive structure. In addition to base pay, you will receive:

• Performance‑based tiered bonuses (up to $205 per month).
• Daily FNOL incentive ($10 per qualifying day).
• Paid Time Off (PTO) accrued at 5 hours per pay period, equating to approximately three weeks of vacation after your first full year.
• Monthly internet stipend of $50 to support your remote workspace.
• Comprehensive benefits package, including health, dental, vision, and a matched 401(k) retirement plan.
• Eligibility for pre‑employment drug screening and criminal background checks.
• Recognition as a four‑year winner of “The Oklahoman Top Workplaces,” reflecting our commitment to employee satisfaction.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. We provide:

• Ongoing training programs focused on claims processing, advanced communication techniques, and industry best practices.
• Opportunities to advance into senior FNOL roles, team lead positions, or specialized claims analyst careers.
• Access to mentorship from seasoned professionals who can guide your growth within the organization.
• Regular performance reviews that identify strengths, areas for improvement, and pathways to promotion.

Work Environment & Company Culture

Our remote workforce enjoys a supportive, inclusive culture that values both results and well‑being. Highlights of life at arenaflex include:

• Flexible Scheduling: Choose from multiple shifts that fit your lifestyle, as our department operates around the clock.
• Community Engagement: Participate in company‑wide volunteer events and charitable initiatives.
• Celebratory Events: Join virtual gatherings, recognition ceremonies, and milestone celebrations that foster camaraderie.
• Work‑Life Balance: A casual, comfortable atmosphere that respects personal time while encouraging professional excellence.
• Diversity & Inclusion: arenaflex is an Equal Opportunity Employer, committed to building a workforce that reflects the communities we serve.

Application Process

If you are ready to become a vital part of a forward‑thinking, award‑winning organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal fit for the FNOL Representative role at arenaflex. Our recruiting team will review your application promptly and reach out to qualified candidates for the next steps.

Take the next step in your career journey with arenaflex—where your talent meets opportunity, and your dedication is rewarded.

Apply Job!