Lifecycle / CRM Manager (Email & SMS) for Ecommerce

We are a growth marketing agency serving DTC and ecommerce brands. We're looking for an Email Marketing / Lifecycle / Retention Manager to own email and SMS strategy and execution across our client portfolio. This is a long-term contract with potential to go full-time. You'll be doing the work hands-on, but this is also a client-facing role. You'll be interfacing directly with brand founders and marketing leads, primarily in fashion, beauty, and lifestyle ecommerce. What you'll do - Lead end-to-end execution and optimization of lifecycle journeys across segmentation, lifecycle, and retention strategies tailored to each client - Run A/B tests to discover best combination of subject lines, preview text, copy, CTAs, and timing to improve email performance - Dive into the analytics to uncover opportunities within segmentation, flow analytics, creative, and any other aspects to improve the program - Lead client relationship management and communications through bi-weekly strategy and reporting calls and Slack communication between meetings - Build, manage, and optimize email and SMS flows and campaigns in Klaviyo, Attentive, and Postscript - Own reporting and performance insights for lifecycle channels What we're looking for - Background in ecommerce lifecycle marketing, ideally with fashion and beauty brands - Strong hands-on experience with Klaviyo, Attentive, and/or Postscript - Comfortable in a client-facing role with clear, confident communication - Based in or available during Eastern time zone hours We look forward to hearing from you! Apply tot his job Apply To this Job Apply To This Job Apply To This Job