Admissions Advisor

The Organization: Merit America The American economy is broken. Today, 53 million working adults–nearly half of the U.S. workforce–do not earn a living wage. These talented workers have few options to advance: college is too long and expensive, full-time boot camp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families. Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers and then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. Since our founding in 2018, we’ve generated a projected $1 billion in near-term wage gains for our learners. About the Role: At Merit America, the Admissions Team is responsible for helping to identify and prepare applicants for life-changing careers. We are seeking an Admissions Advisor who will be integral to our ability to serve twice as many learners in 2025. The primary mission of the Admissions Advisor is to support an exceptional learner experience from initial application through program acceptance, driving operational excellence through the effective use and creation of tools and processes. This role is indispensable in selecting thousands of learners from across the country to participate in our rigorous training program, which offers life-changing career opportunities. The Advisor role has three main functional areas: Applicant Communication, Applicant Operations, and Event Execution. These functional areas directly contribute to the applicant conversion rate and ensure a phenomenal applicant experience. The Admissions Advisor will play a key role in supporting Merit America's scale, directly ensuring the organization’s ability to serve 10,000 learners annually. This is an ideal role for those seeking to make a meaningful direct impact on the lives of individuals facing systemic barriers and to help build a fast-growing nonprofit startup. The Admissions Advisor is non-exempt and will report directly to the Lead Admissions Advisor and works primarily with the program team across Merit America. What You’ll be Doing: The functional areas and responsibilities of the Admissions Advisor will include, but are not limited to, the following: Applicant Communication 40%: Our Admissions Advisors are the first point of contact for prospective learners, setting the tone for their entire journey with Merit America. Through prompt and accurate responses to inquiries about eligibility, program details, assessment processes, and more, advisors ensure that applicants have all the information they need to make informed decisions. By maintaining timely, clear, and actionable communication via email and phone, they help build trust and confidence in our program. Effective applicant communication directly impacts our conversion rates, and informed and engaged applicants are more likely to complete the application process and join our programs. Responsibilities -

• Responding to Inquiries:
• Answer all inquiries regarding eligibility, general program questions, application status, and Device Grants. This involves providing applicants with timely, thorough, and actionable communications, ensuring they have all the information needed to proceed through the admissions process.
• Email and Call Management:
• Serve as the primary point of contact for applicant inquiries via inbound and outbound calls through Talkdesk, as well as email communication via Intercom. This includes owning responses, maintaining applicant inquiries, looping in other relevant parties as needed, and ensuring that all communications are handled efficiently and professionally.
• Overall Communication Quality:
• Ensure that Merit America applicants experience top-notch communication and service as they enter our admission funnel. This involves provid

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