Application Specialist

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview We provide Next Generation 911 and embedded AI solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. As a leader in the public safety industry, our products provide measurable impact (fewer abandoned calls, faster resolution, better outcomes for callers).

Job Description

As an application specialist, you will be the cornerstone of our post-deployment operations, responsible for the ongoing maintenance and optimization of our extensive IoT device fleet while serving as the primary escalation point for complex support desk inquiries. In this dynamic, forward-looking role, you will work directly with AI to develop and deploy innovative tooling designed to enhance and streamline our implementation tasks. Furthermore, you will collaborate closely with our Gateway engineering team to create a vital knowledge bridge, seamlessly connecting deep gateway development insights with practical implementation expertise to ensure our technical solutions are robust, scalable, and flawlessly executed.

Responsibilities

Perform IoT Fleet and Data Pipeline Maintenance: Execute proactive and reactive post-deployment maintenance across our extensive IoT device fleet and data pipeline to ensure optimal performance, reliability, and maximum uptime. Manage Support Escalations: Serve as the primary escalation point for the support desk team, diagnosing and resolving complex technical issues that fall outside standard tier-one troubleshooting. Develop AI-Enhanced Tooling: Collaborate with AI systems and development frameworks to design, build, and deploy innovative tools that automate and streamline implementation tasks. Bridge Engineering and Implementation: Act as a technical liaison closely partnering with the Gateway engineering team to translate complex gateway development concepts into actionable implementation strategies. Conduct Network Troubleshooting: Perform basic network troubleshooting to rapidly identify, isolate, and resolve connectivity issues affecting IoT devices and system gateways. Manage Data Parsing Profiles: Create, configure, and maintain data parsing profiles to ensure accurate and efficient ingestion, formatting, and processing of device telemetry. Perform Emergency Data Analysis: Act as a low-level data analyst during critical outages or emergency data events to quickly identify root causes, mitigate impacts, and restore normal operations. Oversee Inventory Management: Maintain accurate tracking and inventory management of all IoT hardware, including deployed assets, spare parts, and return merchandise authorizations (RMAs). Execute Application Maintenance: Perform routine application maintenance, including monitoring system health, applying software patches, and ensuring backend stability. Develop Technical Documentation: Document standard operating procedures, troubleshooting guides, and system workflows to continuously enrich the internal knowledge base for both support and engineering teams. Drive Process Improvement: Continuously evaluate post-deployment workflows and implementation procedures, identifying areas where AI tooling or process adjustments can increase operational efficiency. Cross-Functional Training: Assist in mentoring and training support desk staff on new gateway features, updated data parsing protocols, and newly developed AI implementation tools.

Requirements

Demonstrated competency with AI tools. We care about evidence of capability (prior work, side projects, hands-on learning) more than formal credentials Strong written communication. Ability to take messy operational input and turn it into clear, structured agent behavior Comfort working in ambiguity and iterating fast against real customer feedback Experience facilitating technical workshops or discovery sessions with non-technical stakeholders Public safety, 911, or contact center background preferred Telephony, SIP, or SaaS fluency preferred Background in regulated or mission-critical industries (healthcare, aviation, public sector) preferred Target Base Salary Range: $85,000 - $95,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-LD Basic Requirements 3+ years in a technical, customer-facing role: solutions engineering, implementation engineering, applied AI/ML, or similar Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be able to obtain background clearance as required by government customers. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. Apply To This Job