Part‑Time Remote Customer Service Representative – B2B Support for Illinois & Wisconsin (24 hrs/week)

About arenaflex – Innovating Packaging Solutions Since 1979

arenaflex is a third‑generation, family‑owned leader in the packaging equipment and supplies industry. For more than four decades, we have helped manufacturers, distributors, and e‑commerce businesses streamline their packaging operations with reliable equipment, high‑quality consumables, and expert guidance. Our commitment to excellence is rooted in a culture that values transparency, continuous improvement, and genuine care for both customers and employees. Operating out of West Chicago, Illinois, arenaflex embraces the Entrepreneurial Operating System (EOS) to ensure every team member understands our past achievements, current focus, and future direction.

Why Join arenaflex?

At arenaflex, you’ll become part of a collaborative, forward‑thinking community where your ideas are heard and your growth is supported. Whether you thrive in a fully remote environment or enjoy occasional in‑office interactions, we provide the flexibility you need to balance work and life while contributing to a thriving business. Our core values—Willing to Learn & Adapt, Positive & Engaging, Finds a Better Way, Collaborative, and Do What’s Right—guide every decision and empower you to make a meaningful impact.

Position Overview

We are seeking a motivated Part‑Time Remote Customer Service Representative to join our dynamic sales support team. This role is ideal for candidates residing in Illinois or Wisconsin who prefer a remote work arrangement and can commit to approximately 24 hours per week. As the primary liaison between our sales organization and B2B customers, you will ensure orders are processed accurately, shipments are tracked diligently, and inquiries are resolved promptly—all while upholding arenaflex’s reputation for exceptional service.

Key Responsibilities

• Process incoming sales orders, verify details, and confirm pricing to guarantee seamless order fulfillment.
• Track shipments using internal logistics tools, proactively communicate status updates, and resolve any delivery exceptions.
• Answer inbound phone calls and respond to email inquiries with professionalism, empathy, and product knowledge.
• Assist customers in navigating our e‑commerce platform, including onboarding new accounts and providing step‑by‑step training.
• Collaborate closely with the Sales Team on cross‑functional projects such as promotional campaigns, inventory reconciliations, and product launches.
• Maintain accurate records in our CRM system, ensuring all customer interactions are documented for future reference.
• Identify opportunities to improve processes, suggest enhancements, and contribute to continuous‑improvement initiatives.
• Support the creation and distribution of customer‑focused communications, such as order confirmations, shipping notices, and post‑delivery follow‑ups.

Essential Qualifications

• Minimum of 1 year of B2B customer service experience, preferably within a manufacturing, distribution, or packaging‑related environment.
• Demonstrated ability to multitask, prioritize competing demands, and meet tight deadlines without sacrificing accuracy.
• Strong verbal and written communication skills, with a talent for translating technical information into clear, customer‑friendly language.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based applications.
• Experience with CRM platforms; familiarity with Zoho is a plus, and knowledge of Microsoft Dynamics NAV is advantageous.
• Exceptional attention to detail, coupled with a genuine passion for building lasting customer relationships.
• Reliable high‑speed internet connection, a dedicated computer workstation, and a quiet home office environment.

Preferred Qualifications & Skills

• Previous exposure to e‑commerce order management or online storefront training.
• Understanding of packaging equipment terminology, supply chain fundamentals, or logistics processes.
• Ability to interpret and explain pricing structures, discounts, and contract terms to customers.
• Experience working in a remote or hybrid setting, demonstrating self‑discipline and effective time management.
• Strong problem‑solving mindset, with a track record of proposing innovative solutions that improve efficiency.

Compensation & Benefits

arenaflex offers a competitive hourly wage ranging from $19 to $25 per hour, commensurate with experience and performance. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance options with employer contributions.
• Life insurance coverage to provide peace of mind for you and your loved ones.
• Employee Assistance Program (EAP) offering confidential counseling and support services.
• Paid personal, vacation, and sick days to promote work‑life balance.
• Access to over 4,000 training courses, enabling continuous professional development.
• Core‑value recognition program that celebrates employees who embody arenaflex’s guiding principles.
• IPOD (Interdepartmental Communication, Team Building, and Employee Events) initiatives that foster camaraderie across the organization.
• Flexible scheduling, with a 97 % remote work model for Wisconsin‑based employees and a hybrid option for those who prefer occasional office interaction.

Career Growth & Learning Opportunities

arenaflex is committed to investing in your future. As you excel in the Customer Service Representative role, you will have pathways to advance into senior support positions, sales coordination, or even account management. Our robust training library, mentorship programs, and regular performance reviews ensure you receive the guidance and resources needed to achieve your career aspirations.

Work Environment & Culture

Our workplace is defined by collaboration, transparency, and a shared commitment to doing what’s right. Whether you are logging in from a home office in Milwaukee or joining a brief in‑person meeting in West Chicago, you will experience:

• A business‑casual dress code that encourages comfort and professionalism.
• Regular virtual town‑halls where leadership shares updates on company performance and strategic direction.
• Team‑building activities, both online and at occasional in‑person events, designed to strengthen relationships across departments.
• An inclusive environment that celebrates diversity and ensures every voice is heard.

Application Process

If you are ready to bring your customer‑service expertise to a thriving, family‑owned organization and help arenaflex continue its legacy of excellence, we encourage you to apply today. Submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities and values described above.

arenaflex is an Equal Opportunity Employer. We evaluate all applicants without regard to race, marital or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, or any other characteristic protected by law.

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