Customer Service & Support Specialist – Phone, Live Chat & Email – Evening Shift (Full‑Time) – Join arenaflex

Why arenaflex?

At arenaflex, we are redefining the online retail experience for the lighting industry. As the fastest‑growing e‑commerce platform in our sector, we combine cutting‑edge technology with a genuine passion for illuminating homes and businesses across the nation. Our rapid expansion is fueled by a culture that celebrates curiosity, creativity, and a relentless commitment to “wow” every customer we touch. Recognized as a top‑5 workplace in Pennsylvania and honored for delivering the nation’s best customer service, arenaflex offers a vibrant, supportive environment where every team member can shine.

Position Overview

We are seeking enthusiastic, self‑motivated individuals to join our Customer Care team as Remote Customer Service & Support Specialists. In this role, you will be the voice and personality of arenaflex, assisting customers via phone, live chat, and email. You will work the evening shift (Noon – 8:30 PM EST, Monday‑Friday) and have the flexibility to work from our Selinsgrove office, from home, or a hybrid of both. If you love solving problems, delighting customers, and contributing ideas that improve the entire organization, this is the perfect opportunity for you.

Key Responsibilities

• Provide prompt, courteous, and knowledgeable assistance to customers through inbound phone calls, live chat sessions, and email correspondence.
• Diagnose and resolve product‑related inquiries, order status questions, and technical issues with a focus on creating “raving fans.”
• Document each interaction accurately in our CRM system, ensuring that all relevant details are captured for future reference.
• Collaborate with the sales, logistics, and fulfillment teams to coordinate order changes, returns, and warranty claims.
• Identify recurring customer pain points and proactively suggest process improvements to management.
• Participate in regular training sessions, role‑plays, and knowledge‑base updates to stay current on product lines and company policies.
• Upsell and cross‑sell lighting solutions where appropriate, contributing to quarterly bonus and commission targets.
• Maintain a professional, upbeat demeanor that reflects arenaflex’s brand values, even during high‑volume periods.
• Assist in creating and curating helpful self‑service resources (FAQs, tutorial videos, chat scripts) for the broader customer community.

Essential Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree in business, communications, or a related field is a plus.
• Minimum of 1‑2 years experience in a customer‑facing role, preferably in e‑commerce, retail, or technology support.
• Exceptional verbal and written communication skills; ability to convey complex information clearly and empathetically.
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
• Strong problem‑solving mindset with a willingness to think outside the box and propose innovative solutions.
• Reliable high‑speed internet connection, a quiet workspace, and a computer that meets arenaflex’s technical specifications.
• Flexibility to adapt to evolving processes, product lines, and customer expectations.

Preferred Qualifications & Additional Skills

• Experience with multi‑channel support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
• Familiarity with lighting terminology, electrical standards, or interior design concepts.
• Proficiency in Microsoft Office Suite and basic data entry.
• Previous exposure to sales incentives, commission structures, and performance‑based bonuses.
• Demonstrated creativity in developing customer‑centric initiatives or process enhancements.
• Ability to handle high‑volume call and chat queues while maintaining quality and accuracy.

Compensation, Benefits & Perks

• Starting hourly wage of $16.00, with a guaranteed $1.00/hour increase after a 60‑day provisional period.
• Quarterly performance bonuses and commissions on product sales, rewarding top‑performing agents.
• Comprehensive health package: medical, dental, vision, and life insurance.
• Retirement savings plan with employer matching contributions.
• Paid time off: 2 weeks annually (increasing to 3 weeks after two years of service) plus 5 paid sick days.
• Paid holidays aligned with the company calendar.
• Hybrid and fully remote work options, with all necessary equipment (headset, laptop, software) supplied by arenaflex.
• Continuous learning budget for certifications, webinars, and professional development.
• Employee recognition programs, team‑building events, and a culture that celebrates both achievement and fun.

Career Growth & Development

At arenaflex, we view every customer interaction as a training ground for future leaders. High‑performing agents can advance to senior support roles, team lead positions, or transition into sales, training, and operations management. Our internal promotion pathway is supported by mentorship programs, cross‑departmental projects, and regular performance reviews that identify growth opportunities. Whether you aspire to become a Customer Experience Manager or a Product Specialist, arenaflex invests in your long‑term success.

Work Environment & Culture

Our culture is built on three pillars: Collaboration, Innovation, and Celebration. While we are serious about delivering exceptional service, we also believe in creating a workplace where laughter, creativity, and personal well‑being thrive. Remote team members are included in virtual coffee chats, monthly “light‑bulb” idea sessions, and online game nights. In‑office staff enjoy a modern workspace with breakout zones, snack stations, and a bright, welcoming atmosphere that reflects our industry focus.

Application Process

If you are ready to join a forward‑thinking company that values your ideas, rewards your performance, and provides a supportive environment for personal and professional growth, we want to hear from you. Click the link below to submit your application, and be prepared to showcase your communication skills, problem‑solving abilities, and passion for delivering outstanding customer experiences.

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Take the Next Step with arenaflex

Don’t miss the chance to become part of a team that’s lighting up the industry—literally and figuratively. At arenaflex, you’ll not only help customers find the perfect lighting solutions, you’ll also help shape the future of a company that’s recognized for excellence. Apply today, and start a rewarding career where your voice truly matters.