[Remote] Account Manager - Higher Education

Note: The job is a remote job and is open to candidates in USA. Academian Inc is seeking a motivated and results-driven Account Manager to support their Higher Education and Workforce clients within the EdTech domain. The Account Manager will serve as the primary point of contact for institutional and workforce partners, ensuring successful delivery of solutions, driving client satisfaction, and fostering long-term strategic relationships.

Responsibilities

• Build and maintain strong relationships with Higher Education institutions, workforce development organizations, and corporate learning partners
• Understand client objectives, program goals, and performance metrics to ensure high satisfaction and retention
• Collaborate with internal teams (content, product, instructional design, engineering, and operations) to oversee execution of EdTech solutions
• Ensure timely delivery, quality assurance, and alignment with institutional or workforce SOWs
• Identify opportunities for account expansion, including new programs, digital solutions, curriculum services, and technology integrations
• Support revenue growth through upselling and cross-selling aligned solutions
• Prepare and present account performance reports, learner impact data, and program outcomes
• Analyze engagement, adoption, and implementation metrics to inform continuous improvement strategies
• Address client concerns proactively and resolve issues in a timely manner
• Act as a client advocate internally to ensure alignment and accountability
• Stay informed on Higher Education trends, workforce upskilling initiatives, digital learning transformation, and competitive landscape
• Provide insights to leadership to support strategic planning and innovation

Skills

• Bachelor's degree in Business, Education, Marketing, or a related field
• 5+ years of experience in account management, client success, or a client-facing role within the EdTech, Higher Education, or Workforce Development sector
• Experience working with universities, community colleges, workforce boards, or corporate learning teams preferred
• Strong communication and stakeholder management skills with the ability to engage senior academic and workforce leaders
• Excellent organizational and multitasking abilities, capable of managing multiple accounts simultaneously
• Proficiency in CRM platforms and Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills with a data-driven approach to client success
• Ability to translate complex educational or technical concepts into clear business value for clients
• Familiarity with digital curriculum development, instructional design, LMS platforms, or workforce credentialing programs
• Experience managing SOW-driven service engagements in an EdTech environment
• Demonstrated success in achieving revenue growth or retention targets

Benefits

• This is a fully remote position.
• Travel up to 25% may be required based on client needs.

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