[Remote] Senior Project Manager

Note: The job is a remote job and is open to candidates in USA. Brightree is a company focused on SaaS customer implementations, and they are seeking a Senior Project Manager to lead large-scale, customer-facing projects. This role involves managing complex implementations, ensuring high customer satisfaction, and collaborating with various stakeholders throughout the project lifecycle.

Responsibilities

• Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live
• Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts
• Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization
• Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations
• Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations
• Facilitate customer workshops, requirements sessions, status reviews, and executive updates
• Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget
• Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting
• Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness
• Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection
• Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations
• Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies
• Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes
• Champion delivery excellence, customer value realization, and scalable implementation practices
• Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States

Skills

• Bachelor's degree in Business, Technology, or Healthcare
• 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations
• PMP Certification
• Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments
• Strong working knowledge of project accounting, budgeting, forecasting, and resource management
• Proven success leading cross-functional teams without direct authority
• Experience with complex integrations, interfaces, infrastructure components, or third-party vendors
• Excellent communication skills and ability to influence stakeholders at all levels
• Experience in regulated industries or healthcare environments
• Demonstrates 'drives collaboration' by building trust and strong partnerships, fostering open communication and shared accountability
• Lean Six Sigma Green Belt or Black Belt certifications
• Experience with SaaS implementations in healthcare, pharmacy, or post-acute care
• Experience using project tools such as Smartsheet, Jira, MS Project, or similar
• Experience working in global, matrixed organizations
• Strong customer orientation and ability to guide customers through change
• Strategic problem-solving and conflict-resolution skills
• Ability to simplify complexity and communicate clearly
• Strong organizational discipline and attention to detail
• Adaptability in fast-moving SaaS environments

Benefits

• Employees scheduled to work 30 or more hours per week are eligible for benefits.
• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment
• Receive 11 paid holidays plus 3 floating days
• Are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
• Flexible work arrangements

Company Overview

Company H1B Sponsorship