[Remote] Systems Analyst 3 – CAPPS Technical Oversight | Austin, TX Remote | 10+ Years Texas Public Sector Experience

Note: The job is a remote job and is open to candidates in USA. CrowdPlat is a Texas state agency seeking a Systems Analyst 3 to join its Fiscal Management Statewide Fiscal Systems team. The role involves providing senior-level consultative services and technical oversight for the Centralized Accounting and Payroll/Personnel System (CAPPS) Program, ensuring compliance with established standards and the System Development Lifecycle.

Responsibilities

• Perform highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program
• Ensure CAPPS Financials Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet written procedures, coding standards, and follow the CAPPS System Development Lifecycle
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users
• Provide oversight for functional and technical design walks, including analyzing business processes, reviewing functional designs and specs, evaluating dependencies, preparing test cases, assessing designs for performance and security, and providing technical feedback
• Review developed code for compliance with defined requirements and validate code comparisons prior to migration
• Maintain and support the CAPPS Service Desk Application (BOSSDesk), including product configuration, administrative support, ITIL compliance, advanced troubleshooting, API support, incident response, technical documentation, and data analysis
• Perform highly advanced analysis and participate in special projects and cyclic processes in support of the CAPPS Hub Program, including monthly CACE compliance meetings, creating and delivering CAPPS Texas baselines, and conducting quarterly baseline attestations
• Provide Level 2 Service Desk duties, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations in collaboration with a Managed Services vendor
• Actively respond to and maintain customer ticket requests via the CAPPS Service Desk, including interface issues, IP Whitelisting, server connectivity, agency transfer files, batch failures, and related technical tasks
• Actively participate in Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities
• Participate in Disaster Recovery and Upgrade Testing activities
• Make presentations at CAPPS User Groups
• Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information
• Participate in annual SOC-1 attestation audits to ensure controls are effectively designed and operated
• Perform all work in accordance with ITIL principles and practices for IT service management (ITSM) and IT asset management (ITAM)
• Work under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks
• Complete a minimum of 10 hours of professional training annually in a relevant area of expertise (on personal time, at own expense)

Skills

• 10+ years of extensive Texas public sector experience, directly working for or supporting a Texas state government agency
• 10+ years of extensive experience performing technical activities in support of application systems
• 10+ years of extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross-functional communication
• 10+ years of experience preparing materials for and conducting executive-level presentations
• 10+ years of experience performing technical project management activities in support of CAPPS program
• 10+ years of experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
• 10+ years of extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies
• 10+ years of technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
• 10+ years of experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances
• 8+ years of experience with IT service desk functions, knowledge of ITIL framework methodologies and processes
• 3+ years of experience providing full support for BOSSDesk or comparable ITIL compliant service desk application
• Experience in gathering business requirements for large projects
• Strong written, verbal, and interpersonal communication skills
• Knowledge of project management methodologies
• Knowledge of technical and functional attributes of Oracle PeopleSoft
• Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary
• Experience with Agile and other SDLC methodologies
• Experience with ITIL methodologies
• Experience with or knowledge of information security frameworks (i.e., NIST)
• 10+ years of experience with software and hardware management industry best practices
• 10+ years of experience with legacy Statewide Financial Systems production support activities
• 10+ years of experience developing technical specifications to support IT procurements

Benefits

• Primary work location is remote (telework); remote working location must be within the continental United States at all times
• On an infrequent ad-hoc basis, may be required to be at the on-site location in Austin, Texas based on business need
• May be required to work outside normal business hours on weekends, evenings, and holidays, as requested

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