[Remote] Systems Analyst 3 – CAPPS Recruit Technical Oversight | Austin, TX Remote | 10+ Years Texas Public Sector Experience
Note: The job is a remote job and is open to candidates in USA. CrowdPlat is a Texas state government agency seeking a Systems Analyst 3 to join its Fiscal Management Statewide Fiscal Systems team. The role involves providing advanced technical support for the CAPPS Recruit application and transitioning it from the Oracle Taleo system to Oracle PeopleSoft, while ensuring system performance and compliance with standards.
Responsibilities
- Provide primary technical support for CAPPS Recruit, collaborating with software publishers and Managed Services vendors to ensure system performance, reliability, continuous improvement, and innovation
- Create, configure, test, and support all technical requests related to CAPPS Recruit
- Transition the CAPPS Recruit application from Oracle Taleo Talent Acquisition Suite to Oracle PeopleSoft Recruit applications (TAM/CG) for more than 40 state agencies
- Ensure CAPPS HR/Payroll Requirements, Procedures, Development, and Testing from the Managed Services vendor meet written procedures, coding standards, and follow the CAPPS System Development Lifecycle
- Ensure all digital products and content meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users
- Provide oversight for functional and technical design walks, including analyzing business processes, reviewing functional designs and specs, evaluating dependencies, preparing test cases, and assessing designs for performance, security, scalability, and data quality impacts
- Review developed code for compliance with defined requirements and validate code comparisons prior to migration
- Provide support for Agency Direct Data Access (ADDA), interfacing with agency-specific tools such as Tableau, Power BI, Oracle SQL Developer, and others
- Collaborate with analysts, Managed Services resources, IT resources, and resources from potentially 100+ agencies
- Provide Level 2 Service Desk duties including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations
- Respond to and maintain customer ticket requests via the CAPPS Service Desk, working agency-submitted tickets related to interfaces, configurations, SAML connectivity, IP Whitelisting, server connectivity, batch failures, and all related technical tasks
- Participate in Disaster Recovery and Upgrade Testing activities
- Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information
- Participate in annual SOC-1 attestation audits to ensure controls are effectively designed and operated
- Perform all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT service management (ITSM) and IT asset management (ITAM)
- Create and manage strategic roadmaps by combining strong planning skills, technical insight, and effective cross-functional communication
- Prepare materials for and conduct executive-level presentations
- Perform technical project management activities
- Interpret contractual language and integrate it into daily workflows, holding vendors accountable to contractual requirements
- Complete a minimum of ten (10) hours of professional training annually in a relevant area of expertise (on personal time, at own expense)
Skills
- 10+ years of extensive Texas public sector experience, directly working for or supporting a Texas state government agency
- 10+ years of extensive experience performing technical activities in support of application systems
- 10+ years of extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross-functional communication
- 10+ years of experience preparing materials for and conducting executive-level presentations
- 10+ years of experience performing technical project management activities in support of CAPPS programs
- 10+ years of experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
- 10+ years of extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies
- 10+ years of technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
- 8+ years of experience with IT service desk functions, knowledge of ITIL framework methodologies and processes
- 5+ years of technical experience supporting a multi-tenant Oracle Taleo Recruit SaaS application for more than 40 state agencies
- 2+ years of technical experience with at least 3 current reporting tools such as Tableau, Power BI, or Oracle SQL Developer or similar products
- 1+ year of technical experience in planning and transitioning more than 40 state agencies from a multi-tenant Oracle Taleo Recruit SaaS application to Oracle PeopleSoft Recruit applications (TAM/CG) or similar products
- Experience in gathering business requirements for large projects
- Ability to work independently in a diverse team environment with on-site and remote team members
- Strong written, verbal, and interpersonal communication skills
- Knowledge of project management methodologies
- Knowledge of technical and functional attributes of Oracle PeopleSoft
- Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary
- Experience with Agile and other SDLC methodologies
- Experience with ITIL methodologies
- Experience with or knowledge of information security frameworks (i.e., NIST)
- 10+ years of experience with software and hardware management industry best practices
- 10+ years of experience developing technical specifications to support IT procurements
- 5+ years of technical experience supporting Oracle PeopleSoft Recruit applications (TAM/CG)
Company Overview