[Remote] Director of Command Center Software (Operations and Renewals)

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. The Director of Command Center Software Operations & Renewals will lead the strategic direction and execution of the renewal processes for the Command Center Software ecosystem, ensuring operational excellence and driving significant financial targets.

Responsibilities

• Organizational Leadership: Manage and oversee a high-performing organization of 30+ employees, including 5+ frontline managers
• Finalize the Renewal Job Family Recommendation and team structure (headcount model & playbook) for Mobile Video
• Conduct quarterly team trainings to enhance product knowledge and advanced renewal strategies. Execute top-performer leadership advocacy
• Cross-Functional Liaison: Act as the primary liaison for the department, translating complex operational data into clear, pertinent updates for stakeholders at multiple organizational levels
• Portfolio Execution: Drive the renewal motion(s) with end-to-end execution for core Lines of Business (LOB), including Callyo, CSR, Cyber Enterprise, Rave, ECH, Smart apps, and RapidDeploy
• Provide visibility and tracking for broader CCSW LOBs, including Aware, Evidence, Flex, PremierOne, 10-21, Drones (CAPE), Brinc, Cyber - Software MDR, and Cyber - Lunarline
• Act as a solution specialist, partnering with sales teams to identify expansion opportunities during the renewal cycle
• Process Optimization: Operates with full autonomy to identify systemic challenges, architecting solutions that align with the broader CCSW mission. Continuously evaluate and improve internal workflows and tools
• Drive the Contract Cleanup Data Strategy to decrease expired contracts
• Formalize and implement "Expired Non-Support" processes for direct and channel partners
• Manage the end-to-end contract lifecycle alongside internal stakeholders and channel partners to ensure accuracy and consistency
• Executive Reporting: Publish quarterly Executive Renewal Dashboards providing actionable insights to the C-suite, along with a quarterly churn report for the CCSW portfolio
• Oversee the migration of all Command Center Software LOBs to Salesforce for renewal data, creating time-bound, monthly milestones
• Forecasting: Roll out an automated renewal forecast model/file for real-time tracking

Skills

• Bachelor's Degree with 10+ years of experience in Sales, Operations, Renewals, or Customer Success
• OR 12+ years of experience in Sales, Operations, Renewals, or Customer Success
• 5+ years of leadership experience
• Proven track record managing high-volume SaaS subscriptions and complex recurring revenue models
• Advanced experience with Salesforce, Tableau, and Business Intelligence tools
• Expert ability to 'frame and parse' data from complex landscapes involving multiple disparate databases (e.g., 4+ contract and sales databases)
• Deep familiarity with Public Safety software (e.g., CAD, 9-1-1 Call Handling, Records, or Jail Management)
• Extensive experience managing direct and channel sales renewals, specifically driving growth through sales enablement and go-to-market planning
• Exceptional ability to distill complex information across all organizational levels, from frontline staff to executive leadership

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Company Overview

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