[Remote] Customer Service Rep (Remote)
Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Customer Service Rep to join their Dental Global Customer Solutions team. This remote position involves responding to customer inquiries regarding insurance products, providing excellent service, and ensuring a positive customer experience.
Responsibilities
- Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc
- Respond to dental customer requests via telephone or email, providing excellent service to Client’s customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and Client using effective communication skills, keen listening skills and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
Skills
- 1 year of experience in customer service customer (includes call center, retail, and restaurants)
- The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need
- Must have intermediate computer literacy
- New hires should live a commutable distance from the site the role is posted in (Oriskany, NY)
- High School Diploma or GED equivalent
- Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer
- Prior Call Center or Customer Service Representative experience is preferred
- Strong computer/keyboard skills (ability to type efficiently)
- Experience handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client
- Previous experience with Salesforce is a plus
Company Overview