[Remote] Director, Infrastructure & Operations - (Mortgage/REMOTE)

Note: The job is a remote job and is open to candidates in USA. CGS Business Solutions is a nationally recognized leader in IT staffing and consulting, dedicated to helping skilled IT and business professionals advance their careers. They are seeking a full-time REMOTE Director of IT Infrastructure & Operations to lead infrastructure, cloud, networking, cybersecurity, service desk, and IT operations functions, improving reliability, security, scalability, and cost efficiency across the environment.

Responsibilities

• Own the strategy, architecture, and day-to-day operations of IT infrastructure, including Azure and cloud operations, servers, O365, and identity and access management
• Lead network and connectivity architecture, including VPN strategy, segmentation, data access experience, and operational resiliency
• Ensure reliable performance and availability of IT services by monitoring systems, setting standards, and driving continuous improvement
• Build documentation, knowledge transfer, and shared ownership practices to reduce single-person dependency across the environment
• Direct the cybersecurity program, including security operations, vulnerability management, endpoint protection, and incident response
• Mature governance, risk, and compliance practices, including identity and access governance, data classification and protection, and disaster recovery
• Modernize data access governance to enable secure self-service and executive agility without compromising security controls
• Partner with internal and external stakeholders to align security with regulatory and audit requirements
• Oversee the service desk and end user support, including desktop support, user provisioning, device management, and incident management
• Improve responsiveness and after-hours and weekend support coverage to strengthen business continuity and service availability
• Establish service standards, metrics, and a continuous improvement model for end user experience
• Build and develop the infrastructure, security, and operations team; assess capabilities and add expertise where needed
• Manage vendor and contractor relationships, evaluate which capabilities should remain external versus transition internal over time, and ensure cost-effective, performance-driven operations
• Manage the budget for the functions under this role, balancing cost, performance, and risk
• Establish IT processes, standards, and governance for the selection, implementation, and support of enterprise infrastructure and security systems
• Collaborate across application development, data, AI, and product teams to align infrastructure and security with a unified technology roadmap
• Performs any other related duties as assigned or as necessary

Skills

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 10+ years of progressive IT experience, with at least 5 years in a leadership role spanning infrastructure, security, and operations
• Proven experience leading IT infrastructure and cloud operations (Azure preferred), networking, identity and access management, and enterprise IT operations
• Demonstrated experience building or running a cybersecurity program, including security operations, vulnerability management, endpoint protection, and governance, risk, and compliance
• Experience leading service desk and end user support functions in a fast-paced business, including after-hours coverage models
• Strong vendor and contractor management experience, including evaluating build-versus-buy and insource-versus-outsource decisions
• Hands-on technical depth; comfortable in code-level and architecture-level discussions and capable of challenging recommendations from third-party consultants
• Experience reducing single-person and vendor dependency through documentation, knowledge transfer, and process maturity
• Skilled at strategic planning and coordination across multiple functions, working collaboratively in a decentralized business and managing multiple stakeholders
• Mortgage or financial services industry experience a plus

Company Overview