[Remote] Junior ICAM System Administrator

Note: The job is a remote job and is open to candidates in USA. Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. The Jr. ICAM System Administrator provides entry‑level operational support for Identity, Credential, and Access Management (ICAM) services, focusing on user account lifecycle management, monitoring, and audit support in a 24x7 operational environment.

Responsibilities

• Support identity account provisioning, modification, and deprovisioning activities in accordance with security policies
• Perform user and service account lifecycle management tasks, including monitoring, disabling, and removal of accounts across supported systems
• Identify inactive or non‑compliant accounts and escalate findings in support of audit, compliance, and cybersecurity requirements
• Maintain accurate records and audit trails to support compliance reporting and security reviews
• Monitor ICAM request queues, respond to tickets and escalations, and assist with incident troubleshooting in a 24x7 support posture
• Participate in shift rotation and provide leave coverage to ensure uninterrupted operational support

Skills

• Ability to obtain and maintain a Public Trust is required
• Must be a U.S. Citizen without dual citizenship
• Demonstrated experience performing user and service account provisioning, modification, and deprovisioning in an enterprise ICAM/IAM or system administration environment using documented procedures
• Ability to execute account lifecycle management activities, including enabling, disabling, and removing accounts, with actions tracked in a ticketing or audit system
• Hands-on experience supporting authentication and access-based access control (RBAC), and directory services
• Experience supporting or administering identity platforms or directory services (e.g., Okta or similar IAM tools, Active Directory, or LDAP)
• Proven ability to manage access requests, incidents, and tasks using an IT service management (ITSM) or ticketing system while meeting defined SLAs
• Experience maintaining accurate records and audit trails to support compliance reviews, security assessments, or access audits
• Ability to operate in a shift-based or 24x7 operational environment, including queue monitoring, escalation, and documented handoffs
• Bachelor's degree in information technology, Cybersecurity, Computer Science, or a related field OR equivalent relevant experience
• Minimum 0-2 years supporting enterprise identity, access management, or IT operations environments
• An active Public Trust and/or DHS suitability is preferred
• Experience supporting federal government environments
• Familiarity with HSPD-12, least-privilege access principles, and Zero Trust concepts
• Experience using ServiceNow or similar ITSM tools for access requests, incidents, and task tracking
• Exposure to cloud or hybrid identity and access management environments

Benefits

• Health insurance coverage
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off
• Short- and long-term incentives
• Program-specific awards
• Reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment

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