[Remote] Clinical Specialist - Orthopedics

Note: The job is a remote job and is open to candidates in USA. Moximed is a privately held medical device company based in Fremont, CA, focused on developing innovative solutions for knee osteoarthritis. They are seeking a Clinical Specialist to provide expert support for the MISHA Knee System, including training healthcare professionals, managing product inquiries, and ensuring effective surgical procedures.

Responsibilities

• Work in tandem with sales staff to engage with surgeon KOLs and key decision makers at target centers
• Be capable of assertively and credibly managing product objections and misconceptions using clinical data and product knowledge
• Coordinate use of extended Moximed resources to optimize product utilization and patient care
• Fully understand the MISHA Knee Implant, instruments, and surgical technique with sufficient depth to address any possible questions and concerns customers may have
• Become proficient in the surgical technique, including anatomical landmarks, soft tissue management, procedure steps and 'tips and tricks' from experienced users such that you can train new users and provide intraoperative support
• Fully understand patient selection criteria to assist in the continued education of surgeons and physicians’ assistants in the identification and selection of patients
• Lead cadaveric training courses for surgeon and staff as needed
• Responsible for supporting all sales activities including but not limited to training, product usage documentation, PO collection, managing inventory and equipment provided for case coverage, SFDC management
• Including: Timely transactions when product is used, sold, or transferred; maintaining a required level of cycle count accuracy; executing product retrievals as instructed
• Respond promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Educates and trains physicians, hospital personnel, and office staff on technical matters relating to Company products and therapies – this is achieved by coordinating:
• One-on-one teaching sessions, formal in-service education programs, seminars and/or outside symposia
• Provides ongoing clinical and technical support and acts as a resource for physicians and support staff on matters relating to our products and therapies through in-service programs, one-on-one sessions, and phone support
• Assist the departments and customers on any complaints, i.e.: information gathering, observations, documentation, follow-up
• Complies with required event reporting and documentation following Company’s procedures

Skills

• Candidate must reside in California or Oregon
• Bachelors in a health-science related field, business, marketing, or communication
• 3+ years of relevant experience in surgical product training and support
• Superior experience with surgical case support in hospital operating room environments
• Solid clinical, scientific, and business acumen
• Proven attention to detail
• Superior written and verbal communication skills

Company Overview