[Remote] Director, Business Operations

Note: The job is a remote job and is open to candidates in USA. JLL is a leading professional services firm specializing in real estate and investment management. They are seeking a Director of Business Operations to lead revenue growth for the CorrigoPro service provider segment, focusing on identifying opportunities, building business cases, and driving execution of strategies across various teams.

Responsibilities

• Develop a deep understanding of the facilities management and field service ecosystem, with a particular focus on the service provider segment
• Continuously assess the competitive landscape, customer needs, and gaps in JLL's current CorrigoPro offering to identify and prioritize net-new revenue opportunities
• Evaluate the role of AI and emerging technologies in delivering value to service providers and generating incremental revenue for CorrigoPro
• Develop a partnership marketplace strategy enabling service providers to seamlessly connect with CorrigoPro through pre-built, certified connectors
• Identify strategies to maximize revenue from existing programs, with a near-term emphasis on Corrigo Procure
• Translate identified opportunities into rigorous business cases with clearly articulated ROI, market sizing, and financial projections
• Present and advocate for strategies with senior and executive stakeholders, securing alignment and funding approvals
• Build and maintain strong cross-functional relationships with Product, Sales, Finance, Marketing, and the CorrigoPro Business Operations team
• Drive end-to-end execution of approved strategies — from concept through launch — maintaining accountability for timelines, milestones, and financial targets
• Advocate for and guide Product Management teams where product changes or new capabilities are required to support growth strategies
• Develop the business processes, operating models, and documentation needed to run programs in a repeatable, scalable way
• Transition mature programs to appropriate operational teams (e.g., CorrigoPro Business Operations, Sales), maintaining quality and continuity while pivoting attention to the next growth initiative
• Engage directly with CorrigoPro service providers for discovery, validation, and feedback — ensuring strategies are grounded in real customer insight
• Serve as an internal subject matter expert on the service provider segment, championing the voice of the customer in cross-functional discussions

Skills

• 7+ years of experience in revenue strategy, business development, product commercialization, or P&L ownership — ideally within a B2B SaaS, marketplace, or platform business
• Demonstrated track record of not just developing strategies, but personally executing them from business case through to a live, running program. Candidates must be prepared to speak to specific examples
• Experience in or strong familiarity with the facilities management, field service management (FSM), or service provider ecosystem
• Strong financial acumen — ability to build business cases, model revenue scenarios, and speak credibly to financial stakeholders
• Proven ability to influence without a direct reporting relationship — driving cross-functional alignment and securing executive buy-in
• Exceptional communication skills; comfort presenting to C-level and senior executive audiences
• Highly self-directed; ability to operate effectively as an individual contributor in an ambiguous, fast-moving environment
• Direct experience working with or selling to service providers, subcontractors, or tradespeople in a facilities or field service context
• Experience with marketplace, API integration, or connector ecosystem strategy
• Familiarity with AI applications in field service, workforce management, or B2B SaaS
• Prior experience in a revenue operations, GTM strategy, or product commercialization function within an enterprise software company
• Experience designing and launching partner programs or monetization frameworks

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Company Overview