[Remote] Product Designer, Point of Sale

Note: The job is a remote job and is open to candidates in USA. Toast is a company that creates technology to help restaurants succeed in a digital world. As a Product Designer on the Point of Sale team, you will shape user experiences for restaurant operations, focusing on creating intuitive and reliable tools for staff in high-pressure environments.

Responsibilities

• Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy
• Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly
• Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush
• Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs
• Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports
• Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners
• Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised
• Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution

Skills

• You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact
• You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints
• You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners
• You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys
• You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features
• You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces
• 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes
• Please include a portfolio link with your application

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits
• Hybrid work model that fosters in-person collaboration while valuing individual needs
• Reasonable accommodations for persons with disabilities to enable them to access the hiring process

Company Overview

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