[Remote] Sr. Manager of People Operations

Note: The job is a remote job and is open to candidates in USA. Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era, focusing on identity verification and deepfake detection. They are seeking a Sr. Manager of People Operations to oversee the design and improvement of employee lifecycle processes during a period of significant growth.

Responsibilities

• Own the design, standardization, and continuous improvement of global onboarding, offboarding, and employee lifecycle workflow processes for employees and contractors
• Build and maintain process documentation: every workflow, SOP, and operational standard is documented, version-controlled, and accessible — institutional knowledge lives in the system, not in people’s heads
• Identify and prioritize automation opportunities across People Operations workflows, partnering with the UKG Ready Specialist and cross-functional stakeholders to reduce manual effort, improve accuracy, and increase scalability
• Partner with HRBPs, functional leaders, and the UKG Ready Specialist to ensure processes are aligned with business needs and executed consistently across the organization
• Evaluate and recommend practical uses of AI and automation within People Operations while ensuring appropriate governance, privacy, and compliance controls
• Ensure processes are built for scale — designed to support a 500-person organization even when we are at 325
• Partner closely with the Payroll & Benefits Manager to ensure accurate and timely data flow into payroll and benefits systems, with strong internal controls that catch errors before they become problems
• Support annual benefits renewals, vendor negotiations, and plan design improvements in collaboration with the Sr. Director
• Provide escalation support for critical payroll or benefits issues, serving as a reliable backup when primary owners need coverage
• Partner with Finance and leadership on cost transparency and vendor performance reporting
• Establish and enforce process standards across the People Operations team, in partnership with functional owners
• Provide day-to-day operational leadership and guidance to the team — the person others come to when a process is unclear, a system is behaving unexpectedly, or an edge case needs a decision
• Act as the escalation point for systems and process-related issues, resolving problems before they reach the Sr. Director
• Develop and maintain operational coverage models, documentation, and cross-training plans that reduce single points of failure and improve business continuity across People Operations
• Support company-wide initiatives that require People Operations execution: M&A activity, compensation cycles, workforce reductions, audits
• Build and maintain People Operations dashboards and reporting for the team and leadership — headcount, turnover, time-to-onboard, compliance completion rates, and other operational metrics
• Partner with the UKG Ready Specialist to ensure reporting infrastructure is accurate and timely, with clear data ownership between the system layer and the analytics layer
• Ensure EEO-1 reporting, I-9 compliance, and other regulatory filings are accurate and on time
• Maintain employee file compliance standards across paper and digital records
• Serve as the operational leader of the function in the absence of the Sr. Director, ensuring continuity of critical People Operations processes, stakeholder support, and decision-making
• Build documented knowledge transfer across every function the Sr. Director currently owns, ensuring no critical process is a single point of failure
• Grow into increasing scope as the function matures: this role is explicitly designed with ceiling, not just current need

Skills

• 7+ years of experience in People Operations, HR Operations, or a closely related role at a technology company
• Demonstrated experience owning employee lifecycle processes end-to-end — onboarding, offboarding, job changes, comp changes — with documented SOPs
• Experience with HRIS platforms at an operational ownership level — you have been responsible for data quality, process execution, and compliance in an HRIS, not just a user of one. UKG Ready experience is not required; deep operational experience with any enterprise HRIS (Workday, HiBob, ADP, Paylocity, etc.)
• Experience supporting payroll and benefits operations, including internal controls and data flow between HR and payroll systems
• Track record of cross-functional partnership with Finance, IT, Legal, and Security on HR compliance, systems, and process initiatives
• Experience building and maintaining HR reporting and dashboards with a data integrity mindset
• Working knowledge of federal and state HR compliance requirements: I-9, EEO-1, FMLA, multi-state employment law
• Experience at a high-growth SaaS or AI-native company where the pace of change outstrips the pace of process documentation
• Experience with HRIS implementation or migration — having owned the evaluation, rollout, or transition of an enterprise HR system
• Experience supporting M&A activity from a People Operations perspective: system integration, org restructuring, headcount reconciliation
• Familiarity with UKG Ready — even if not deep ownership — including an understanding of its architecture, module structure, and configuration approach
• Experience managing a small team or providing operational leadership to HR coordinators and specialists
• HR certification: PHR, SPHR, SHRM-CP, or SHRM-SCP

Company Overview