[Remote] PSAP Solutions Consultant, Prepared by Axon

Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. As a PSAP Solutions Consultant, you will act as a technical expert and storyteller, working closely with sales teams and customers to design tailored solutions for emergency communications and public safety operations.

Responsibilities

• Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions
• Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams
• Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment
• Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism
• Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences
• Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows
• Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure
• Advise agencies on best practices for network security, system interoperability, and deployment planning
• Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings
• Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness
• Collect and relay customer feedback to influence product roadmap and technical documentation
• Support proposal teams with technical content, diagrams, and specifications
• Assist marketing and partner teams in developing technical collateral, webinars, and events
• Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows
• Ensure technical confidence throughout the sales cycle to accelerate buying decisions
• Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador

Skills

• 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent)
• Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms)
• Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end
• Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials
• Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments
• Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement
• Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs
• Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed
• Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact
• Willingness to travel up to 60% and represent Prepared as a technical ambassador at industry conferences and customer events
• Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers
• Experience with 911 call handling systems (CHE) such as VESTA, Viper, or Solacom
• Experience with Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows
• Experience with radio console systems supporting multi-agency communications
• Experience with logging recorders used for call review, compliance, and operational analysis
• Experience with network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations
• Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices
• Base salary, a generous annual bonus, and company equity

Company Overview