[Remote] Director of Clinician Support & Success

Note: The job is a remote job and is open to candidates in USA. AnswersNow is a company dedicated to transforming autism therapy through innovative virtual solutions. They are seeking a Director of Clinician Support & Success to enhance clinician engagement and operational efficiency, utilizing AI-driven tools to support high-quality clinical care.

Responsibilities

• Support clinician onboarding and completion of initial and ongoing training
• Support timely and accurate clinician licensure applications and approvals
• Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows
• Serve as the operational owner of clinician support across platform, portal, and technical questions
• Help optimize clinician schedules and capacity to support success and utilization
• Coordinate clinician coverage during time off to maintain continuity of care for clients
• Ensure clinicians are using available tools and resources to maximize clinical success
• Monitor and improve clinician support experience, including clinician NPS and related feedback trends
• Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families
• Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care
• Establish the 'Clinician Success Playbook,' standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows
• Leverage AI-driven automation and administrative tools to reduce the 'documentation burden' on clinicians, maximizing their capacity for direct client care
• Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support
• Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns
• Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks

Skills

• Education: Bachelor's degree or equivalent in education and experience
• Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment
• Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale
• AI Literacy: Practical experience leveraging AI tools to streamline operations
• Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions
• Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards
• Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams

Benefits

• Fully remote – work from anywhere in the U.S.
• Flexible hours with an async-friendly team culture

Company Overview